No longer accepting applications
technical support representative
A2NMississauga, ON, CA30+ days ago
Salary
CA$69,000.00 yearly
Job type
- Full-time
- Permanent
Job descriptionWork Term : Permanent Work Language : English Hours : 37.5 hours per week Education : College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year Experience : 7 months to less than 1 year Computer and information systems security / information assurance or equivalent experience
Work setting
- Computer hardware or software retailer / wholesaler
- Help desk
- Private company, corporation or industry
- Office building
- Private sector
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- No supervision responsibility
- Linux
- Networking software
- Networking security
- Enterprise Applications Integration (EAI)
- Security software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- HTML editing software
- Web service design
- Software development
- Mac OS
- Python
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- Wireless networks
- Networks
- Cybersecurity
- Basic security clearance
- Secret clearance
- Criminal record check
- Willing to travel
- Travel expenses paid by employer
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Are you available for the advertised start date?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- What is your current level of study?
- Dental plan
- Health care plan
- Gasoline paid
- Group insurance benefits
- Free parking available
- Learning / training paid by employer
Tasks
Supervision
Computer and technology knowledge
Area of specialization
Security and safety
Transportation / travel information
Work conditions and physical capabilities
Personal suitability
Screening questions
Health benefits
Financial benefits
Other benefits