Talent.com
Remote Online Chat Specialist

Remote Online Chat Specialist

VtechysVancouver, British Columbia, Canada
30+ days ago
Job type
  • Full-time
  • Remote
Job description

About Us

At VTechys, we turbocharge online presence! We are a savvy digital marketing company dedicated to driving brands forward in the digital realm. We believe in delivering exceptional service, and our Online Chat Specialists are at the forefront of ensuring a seamless and satisfying experience for our clients. Join us to ignite your career and help businesses shine online!

Job Description

We’re seeking a highly motivated and detail-oriented Online Chat Specialist to engage with customers in real-time via chat. You’ll provide exceptional support, answer inquiries, and resolve issues promptly while maintaining a professional and friendly tone.

Key Responsibilities

  • Respond to customer inquiries via chat in a timely and professional manner.
  • Provide accurate information about our services and resolve client concerns.
  • Escalate complex issues to the appropriate teams when necessary.
  • Maintain detailed records of customer interactions and feedback.
  • Collaborate with internal teams to ensure customer satisfaction and improve processes.
  • Continuously learn about our services and tools to provide top-notch support.

Qualifications

  • Proven experience in a customer service or chat support role.
  • Excellent written communication skills with a friendly and professional tone.
  • Ability to multitask and handle multiple chat sessions simultaneously.
  • Strong problem-solving and organizational skills.
  • Tech-savvy with the ability to quickly learn new tools and platforms.
  • A reliable internet connection and a quiet workspace.

    • Benefits

  • Health, Dental, and Vision Insurance : Comprehensive plans to ensure your health and wellness.
  • 401(k) Retirement Plan : Company match to help you save for the future.
  • Paid Time Off (PTO) : Enjoy paid leave for vacations, personal days, and holidays.
  • Work-Life Balance : Flexible work hours to fit your schedule.
  • Training and Development : Access to ongoing training programs to enhance your skills.
  • Internet and Equipment Stipend : Monthly allowance to support your remote work setup.
  • Performance Bonuses : Incentives for exceeding customer satisfaction and productivity goals.
  • Mental Health Support : Access to wellness programs and counseling services.
  • Team-Building Activities : Virtual events to stay connected with the team.

    • Why Join VTechys?

  • Be part of a fast-growing, innovative digital marketing company.
  • Fully remote position with opportunities for growth.
  • Work in a supportive and collaborative environment where your ideas matter.