International Application Coordinator

Position Purpose and Summary

The International Application Coordinator supports the application process for international students and provides related administrative services as required.

Key Areas of Accountability

• Maintain relationships with key agencies, schools, churches and relevant organizations in the region.
• Assist Admissions Counsellors with follow-up calls and emails to agents, students/stakeholders, as required.
• Assist with campus visits as assigned. Organize group visits, individual appointments and campus tours.
• Manage international student applications and the application process for programs in the region.
• Set up and maintain manual and computerized filing systems using university’s enterprise systems such as Aqueduct and Jenzabar. This will include entering data, checking missing materials, uploading documents, and categorizing applications. Classify, log and store paper and electronic files.
• Label, prepare and transfer files in response to requests from other departments (e.g. transfer credits evaluation, missing documents).
• Implement and update records classification, retention and disposal when information is provided or updated by applicants, students, agents, or other staff.
• Assist the TWU Global receptionist to process application charges and other related fees.
• Prepare Admissible letter and Letter of Acceptance depending on the stage of the application and evaluation results. Obtain the Director of Asia Marketing and Partner Relations’ signature and Letter of Acceptance and send by mail.
• Contact students to ask for documents or notify them to follow up on the latest course information.
• Compile, compare and analyze data, statistics and other information to support research activities or respond to requests from the Director of Asia Marketing and Partner Relations and other departments
• Work with the front desk’s Student Support Associate on course registrations related to TWU Global programs.
• Other duties as required.

The Person

Skills and Abilities

• Excellent computer skills including the ability to use online systems.
• Second language is preferred but not required
• Skilled in the use of Microsoft Office including Excel.
• Strong written and verbal communication skills.
• Excellent customer service skills including the ability to work with clients with an international background.
• Ability to work cooperatively with other team members including the ability to set work schedule and activities in a way that best interacts with other team members.

Personal

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

Warm-hearted, dedicated, committed and mature evangelical Christian with a keen desire to serve in family, church, work and community. A firm commitment to TWU’s mission, values, Statement of Faith and Community Covenant. Strength of character and reputation, a pleasant personality with a positive and friendly attitude in the midst of a very busy and challenging atmosphere.

Servant-Leader Way of Life: Act in a manner that exemplifies Jesus Christ in all on and off campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Key Internal Interactions

Reports: n/a

Reports to: Manager, Asian Marketing and Partner Relations

Standards & Requirements

Education: Bachelor's degree in relatable field of study required.

Experience: Minimum 1 year related experience working with data administration and/or international students.

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

Updated: August 2019

Salary Classification: 5

Agreed to by: Director Asian Marketing and Partner Relations and E.D. Human Resources

Benefits of Working at TWU:

• A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
• Torch tuition scholarship for dependents of eligible employees attending TWU.
• Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
• Discounts and perks for the on-site Trinity Western Outfitters bookstore and cafeterias, as well as shops and restaurants in Fort Langley.
• Wellness benefits (i.e., counselling, sick days, personal days, and reimbursement for annual wellness/recreation related purchases).
• Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
• Free employee parking on campus.
• Special community events throughout the year.
• A positive Christian fellowship environment.

Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.

We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact Human Resources.

Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.