Member Experience Representative

Position Title : Member Experience Representative

Location : Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2

Terms : Permanent, Part-Time

Hours per week : 4-24 hours / week

Shifts : Shifts vary but will include weekday mornings, evenings and weekends. Closing shifts are until 10 : 00pm.

Start Date : As soon as possible

Salary : 0-500 hours $17.94 per hour

501-1000 hours $18.48 per hour

1001 1500 hours $19.04 per hour

1500 + hours $19.61 per hour

Reports To : Supervisor, Member Experience

Benefits :

• Free YMCA Staff Membership
• Casual dress code with YMCA branded T-Shirt provided
• Training and Professional Development Opportunities
• Be part of a charitable organization that positively impacts the community

Nature & Scope :

The Member Experience Representative works collaboratively with YMCA staff and volunteers to provide a safe and welcoming experience in branch.

The primary focus of this role is on building community connections, engaging members and promoting membership sales and retention while supporting delivery of member programs and services within the branch.

The Member Experience Staff will work fluidly in the facility between the membership desk, fitness floor and child, youth and family programming.

Major Responsibilities :

• Provide exemplary customer service to all members, guests and participants in all program areas by providing facility tours and education on current program offerings relevant to the member / family
• Promote membership and program sales and services in a positive and professional manner in order to meet projected sales targets
• Use established systems and structures to record and report on member satisfaction, interest trends, and activities
• Engage in new member phone calls and engage in milestone member retention calls
• Perform member orientations for the fitness floor and use of equipment as well as support member and participant program check-in process
• Assist members and guests with fitness floor related questions including machine use, equipment locations and basic movement and exercise inquiries
• Assist with set up programming areas including group fitness and child, family, youth programs
• Ensure the safety of all members, participants, staff, and property by following YMCA standards / policies / procedures and ensuring they are maintained amongst all members and staff
• Regular walk throughs of program areas to ensure member compliance, safety and cleanliness

Requirements :

• Current Standard First Aid and CPR-C & AED certificate
• Computer proficiency, including Microsoft Office and CRM systems experience
• Experience with ActiveNet an asset
• Excellent communication and interpersonal skills with customer service orientation
• Experience in a fitness facility or recreation centre an asset
• Access to reliable transit or a vehicle
• Conflict resolution training an asset
• Fitness Theory, Group Fitness certification and / or Personal Training an asset
• Successful candidates will be required to provide a current and satisfactory Criminal Reference Check / Vulnerable Sector Search issued no later than six (6) months preceding your start date
• 3 professional references

Application Deadline : Ongoing

YMCA BC Vancouver is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported.

We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity.

We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our Human Resources department.