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Parks Information Officers and Lead Information Officer
Parks Information Officers and Lead Information OfficerGovernment of Alberta • Town of Slave Lake, AB, CA
Parks Information Officers and Lead Information Officer

Parks Information Officers and Lead Information Officer

Government of Alberta • Town of Slave Lake, AB, CA
30+ days ago
Job type
  • Temporary
Job description

Job Information

Job Title: Parks Information Officers and Lead Information Officer

Requisition ID: 78405 | Ministry: Forestry and Parks | Location: Slave Lake District, North Region (Marten River Campground, Lesser Slave Lake Provincial Park, Hilliard’s Bay Campground, Hilliard’s Bay Provincial Park)

Employment: Full‑time, 40 hours per week – Temporary (Seasonal)

Classification: Administrative Support 2/3 (AS2/AS3) – Open Competition

Salary: AS2 $23.79–$26.76/hr; AS3 $23.28–$29.46/hr (based on 40 hrs)

Role Responsibilities

  • Operate the registration booth/concession, processing reservations, changes, cancellations, check‑outs, and payments using the AspiraOne system.
  • Provide front‑line customer service to day users and overnight campers, delivering information on park activities, regulations, and nearby amenities.
  • Maintain cash drawer, reconcile daily cash totals, and process retail sales (firewood, concessions, rentals).
  • Execute opening and closing duties, ensure facilities are secure, clean, and safe.
  • Record and report safety incidents, wildlife encounters, lost and found items.
  • Distribute and manage information‑based marketing materials (posters, brochures, program advertisements).
  • Assist the Area Administrator with revenue tracking, reconciliation, and inventory management.
  • Coordinate team schedules, conduct training, and provide performance oversight (Lead IO).
  • Resolve visitor complaints, manage escalations, and ensure a welcoming environment for all users.

Qualifications

  • High school diploma (AS2); high school diploma + 1 year retail or supervisory experience (AS3).
  • One year of relevant experience (retail, supervisory, or leadership) considered equivalent to education.
  • Strong customer service and communication skills.
  • Proficient in Microsoft Office (Excel, Word, Outlook, Publisher) and ASIpaOne system familiarity.
  • Valid, unrestricted Alberta Class 5 driver’s licence (or equivalent Canadian licence).
  • Recognised standard First Aid & CPR certification.
  • English language proficiency and willingness to work weekend and evening shifts during the season.
  • Criminal record check required.

Preferred Assets

  • Experience with Reserve.AlbertaParks.ca/Shop.AlbertaParks.ca or AspiraOne.
  • Knowledge of Alberta Parks regulations, campground operations, and onsite visitor services.
  • Previous supervisory or leadership experience for Lead IO.
  • Customer‑service and cash‑handling experience.
  • Adaptability, problem‑solving skills, and team collaboration.

Terms of Employment

  • Seasonal contract (May 2026 – September 2026).
  • 30‑hour workweek required; weekend and evening work with applicable premium pay.
  • Adherence to Alberta Parks uniform and safety policies.
  • Outdoor duties in various weather conditions.
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Parks Information Officers and Lead Information Officer • Town of Slave Lake, AB, CA

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