HEAT Fund Program Worker

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description :

POSITION PURPOSE SUMMARY :

The Home Heating Worker is responsible for operating the Home Heating program which provides qualified applicants with access to home heating assistance through an online telephone or in person process at locations as determined. The Home Heating Worker will ensure compliance with Federal / Provincial standards and The Salvation Army mission vision values and standards.

ACCOUNTABILITIES :

The incumbent may perform all some or similar range of duties.

Conduct and support the client intake and assessment process.

Connect qualified clients with approved assistance amounts

Connect clients with other appropriate services through referrals and warm transfers

Prepares client financial eligibility and assistance statements

Provides excellent client service support

Record and maintain detailed statistical information and reports within parameters set by The Salvation Army and the provincial government.

Represent the Salvation Army in a professional and positive manner.

Assist Program Lead in program development planning and implementation

Work alongside Program Lead in organizing increased access to program

Provide Executive Director Program Lead or designate with daily / weekly reports as determined.

Performs other duties as assigned

CRITICAL RELATIONSHIP MANAGEMENT :

The incumbent conducts routine interactions and provides clarification of information.

Internal : MUs team members various leadership and management teams clients volunteers as required.

External : Community members & partners contractors vendors donors.

MANAGERIAL / TECHNICAL RESPONSIBILITIES :

Reports directly to the Business Manager.

Direct reports : none.

May show others how to perform certain procedures.

FINANCIAL AND MATERIAL MANAGEMENT :

Limited input into new policy development pertaining to own job.

Receipts all applications using software if required.

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner upholding our code of conduct.

WORKING CONDITIONS :

The work environment is typically in office space

Required to travel as needed

The work schedule is determined in consultation with the Executive Director and may vary between the hours of 8 : 30 a.m. and 4 : 00 p.m. according to operational requirements of responsibility.

Some disagreeable conditions include dealing with angry people individuals with mental health and addiction verbal abuse stress caused by large responsibility level

This job requires the ability to work independently while part of a team set priorities manage multiple tasks and meet deadlines.

The performance of the job requires continuously sitting for long periods of time entering client data and may include some lifting.

EDUCATION EXPERIENCE AND QUALIFICATIONS :

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.

Alternative combination of education and experience may be considered.

Education Qualifications and Certifications :

Completed High School Diploma

Diploma in Social Services or related field or equivalent combination of education and experience an asset

Able to provide a Criminal Background Check that is satisfactory to The Salvation Army in its sole discretion is required

Experience and Knowledge :

Have two but less than three years prior related experience preferably frontline experience in a social service environment and a solid understanding of the issues necessitating a client accessing TSA services

Training in crisis intervention conflict resolution and mediation skills

First Aid and CPR certificate an asset (willingness to obtain)

Have a thorough knowledge of good customer service expectation

Must have a Drivers License and access to a vehicle

Demonstrate effective interpersonal organizational and time management skills

Proficient at Microsoft Office programs including Word; Excel

Ability to recognize sensitive issues and maintain confidentiality.

Must be sensitive to and respectful of cultural and lifestyle diversity.

Skills and Capabilities :

Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.

Ensure compliance with policies and procedures as it relates to external funders.

Responsible to work in compliance with the Nova Scotia Health & Safety Act and Regulations

Treat the property of The Salvation Army with due care and caution.

Lead by example demonstrate a positive attitude a strong work ethic and a willingness to learn and be flexible in the face of change.

Knowledge of community-based resources and experience networking with government and social service agencies.

Have background in or working awareness of harm reduction trauma-informed care suicide intervention crisis intervention motivational interviewing.

Demonstrate an understanding of the psychological and social dynamics of working with individuals who have diverse needs and interests.

Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

Must demonstrate a positive attitude lifestyle diversity.

This is a temporary Full time position.

Compensation :

The target hiring range for this position is $31134.18 to $38917.72 with a maximum of $46701.27.

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.

Key Skills

ENT,Economics,Apps,Freelancing,Management Administration

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 31134 - 38917