Functional Lead of Quality Management Systems

The ideal candidate will be an experienced, motivated and mission-driven individual and will be joining the Digital Technology Quality team.

About the Role

The Functional Manager within Quality Systems will lead and participate in strategic enterprise initiatives including the design, implementation, and support of our clients' Quality Management Systems (QMS). This person will engage directly with the Quality organization to understand customer requirements, identify, and develop solutions that meet or exceed customers’ expectations. The individual will leverage a strong technical background to troubleshoot complex issues and make recommendations for strategic changes to our landscape to improve the reliability and accuracy of existing solutions. This position requires partnership with a cross functional Digital Technology team, 3rd party software vendors, and outsourced partners to develop and execute integrated solutions. Significant collaboration, planning and real-time communication with our clients\' Quality team, its business partners, and outsourced 3rd parties to execute digital solutions on budget, with high quality and demonstrated value realization.

SAP focus and requirements

Focus on supporting the team, with a strong emphasis on SAP

• SAP experience is mandatory; candidates without SAP experience will not be considered.
• QM module experience in SAP is required; S/4HANA experience is a plus.

SAP Requirements

• Must understand standard functionality (mandatory)
• Must understand configuration (mandatory)
• Technical experience for customization is a plus (not mandatory)

Responsibilities

• No direct people management; strategic decision-making and vendor directives only.
• Partner with counterparts across teams for blueprinting, mapping, learning, and customizations.
• Must be comfortable speaking up, challenging assumptions, and proposing alternative solutions.
• Many processes are custom to the organization; candidate must differentiate “must-haves” from optional requests from business partners.

Experience

• Minimum 5 years in SAP QM modules; specialist level.
• Certifications are not required—practical experience is valued more.
• Ideal candidate: S/4HANA integration experience with specialization in QM modules.
• French is an asset, not required.

Qualifications

• A Bachelor’s Degree in Information Technology or related field and 8+ years of experience in Information Technology and/or Quality that includes experience in a customer facing role, requirement gathering, designing functional/technical solutions, and providing support, and experience in managing and delivering projects in dynamic organizations;
• OR Advanced Degree and 5+ years of experience in Information Technology or related field that includes experience in a customer facing role, requirement gathering, designing functional/technical solutions, and providing support, and experience in managing and delivering projects in dynamic organizations.
• Available for 5 days on site work in Longueuil.
• Bilingual (French and English Communication)

Required Skills

• Working knowledge of the SAP Quality Management module (SAP Quality Notifications and SAP S4 experience is desired).

Preferred Skills

• SAP Configuration experience with the Quality Management module.
• Knowledge of SAP Quality Notifications.
• Strong technical experience working in a complex SAP landscape.
• Experience with ETQ Reliance and Net-Inspect.
• Demonstrated leadership of successful process improvement initiatives.
• Demonstrated focus on process development and implementation that spans organizational boundaries.
• Demonstrated agile mindset and proven history of helping implement and support scaled agile practices.

Pay range and compensation package

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking