Soccer Sales & Guest Service Representative

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? An individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences The Position : The TOCA Sales & Guest Service Representative is a position that works in coordination with the mission of TOCA. TOCA's mission is to provide quality instruction to enhance the soccer experience for players at all levels from recreational level to the collegiate and professional levels. This is your chance to invest your time in a company that is developing the future of soccer. We are looking for someone who will represent TOCA as the first person a customer talks to when inquiring by phone / lead return. This person is passionate about their job, can communicate in a welcoming and customer-focused manner, and multi-task. Further-more this person needs to be comfortable with sales, memberships and rebooking clients for sessions . Our Centers phone lines are open from 9am-8pm daily. The ideal candidate for this position is a highly motivated person who loves sports and has experience working on the sales side of the sports and fitness industry . The candidate must be willing to work in the center 20+ hours a week and be available on the weekends. Other traits that are desired include having a positive attitude, willingness to be part of a team environment, and a desire to be challenged and stretched beyond your comfort zone. Job Functions : Scheduling customers Communicating TOCA’s programming and membership model. Greeting customers by phone and making them feel welcome Selling memberships Calling former customers to invite them back to TOCA Responding to voicemails and emails Assisting Center Managers Experience Fit : Experience working in telemarketing in the sports and / or fitness industry Sales experience in the sports and / or fitness industry Culture Fit : A contagious passion for soccer or sports in general. Positive attitude and a team player Willingness to learn : An individual that is teachable, coachable, moldable, and a continuous learner High character individuals that are good at relationship building, are growth-oriented and enjoy working with people. Communication and Technical Skills : Excellent communication skills Comfortable on multiple technological platforms Ability to use technology to help themselves become more efficient and effective in maintaining relationships with clients TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Powered by JazzHR