Salesforce Solutions Designer 7764-1715

HM Note : This hybrid role is two (2) days in office and candidate can work in Toronto or Guelph or Peterborough

Responsibilities and nbsp;

Undertakes the design of hosting technology solutions based on the clients service specifications standards policies best practices and cost models in order to meet client CRM application business requirement and project / initiative deliverables. and nbsp;

General Skills and nbsp;

Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols. and nbsp;

Knowledge of related best practices OPS directory / messaging standards standard facilities architecture management facility service delivery processes infrastructures policies procedures and direction cost models and procurement processes and nbsp;

Ability to gather client business requirements; corporate I and amp;IT information mandates client information technology strategic plans environment and standards and nbsp;

Ability to participate in the development of solutions and provide advice on short / long term CRM solution service development activities. and nbsp;

Knowledge of leading edge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multiservices systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation. and nbsp;

Experience planning migrating implementing and sustaining large complex system development projects and nbsp;

Knowledge of technology developments trends and new products to evaluated application to client short and long term technology requirements. and nbsp;

Basic knowledge of project management methodology (e.g. PMBOK) analytical tools and processes. and nbsp;

Conceptual and analytical skills to assess and evaluate client needs and c o n d u c t cost / benefit analyses for new technology requirements in planning and designing solutions. and nbsp;

Experience designing and developing large complex CRM applications and nbsp;

Experience with systems evaluation to assess conditions technical performance and capacity of existing systems and determine need and feasibility of expansion renovation or replacement. and nbsp;

Excellent analytical problemsolving and decisionmaking skills verbal and written communication skills interpersonal skills and negotiation skills teamwork skills and nbsp;

A team player with a track record for meeting deadlines.

Skills

Experience and Skill Set Requirements Responsibilities :

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• Undertakes the design of hosting technology solutions based on the clients service specifications standards policies best practices and cost models in order to meet client CRM application business requirement and project / initiative deliverables.
• Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols.
• Planning implementing and supporting large complex CRM systems.
• Configurating and integrating Salesforce with other applications using web services or other mechanisms
• Collaborate with IT Professionals throughout the Software Development Life Cycle
• Participating and conducting Knowledge Transfer process
• Documenting processes and technical designs and updating build books
• Conduct root cause analysis to troubleshoot and resolve defects / incidents resolve issues
• Manage issues and User Stories in tool such as JIRA and / or Devops
• Agile sprint management bug tracking and testing life cycle management using Azure DevOps
• Reporting progress on deliverables to team project leads and management including proactively raising risks / issues with migrations
• Providing estimates for proposed solutions and review the estimates from other team members for completeness and accuracy

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and nbsp;General Skills :

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Desirable Skills :

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Must Have :

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Knowledge Transfer Requirements :

Evaluation Criteria

Price 30%

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Criteria 1 : and nbsp;Salesforce Experience

Criteria 1 30 points and nbsp;(weighted score)

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Criteria 2 : Design Analysis Development and Configuration

Criteria 2 35 points and nbsp;(weighted score)

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Criteria 3 : Communication and Documentation

Criteria 3 25 points and nbsp;(weighted score)

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Criteria 4 : Agile Experience

Criteria 4 5 points and nbsp;(weighted score)

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Criteria 5 : Public Sector Experience

Criteria 5 5 points and nbsp;(weighted score)

Must Have :