Job Description : Role Responsibilities :
- Greeting and engaging with customers on banking hall floor – enquiring as to their needs
- Guiding customers to the appropriate self-service options – mobile app, internet banking and kiosks. Directing to Teller / Customer Service if required
- Handling basic queries and complaints – directing to senior staff as required
- Engaging with customers using iPads, updating customer information and sales needs
- Identifying sales opportunities, handing over to suitable staff as required
- Handling – processing and managing cash and cheque lodgements at Teller as required. Responsible for balancing cash at end of day and managing levels throughout the day
Essential Skills and Experience :
Customer Service experience, high standard of service and demonstrated awareness of the importance of sameResilient and hard-working – busy work environmentGood communication and interpersonal skills – ability to work as part of a team in a busy branchAn ability to adapt to new technologies, using our digital platforms to enable customers to self-serveThe purpose of this role is to provide a professional, friendly and engaged service to our customers. You will be a visible and active presence in our branches, delivering a personal customer experience. #1122214 - Shikhar dixit