Tech Support Analyst II

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.

Position : Tech Support Analyst II

Location : Toronto, ON, M6J 1H1

Duration : 4+ Months

Job Type : Contract

Work Type : Remote

Language : Bilingual

Job Description : Summary :

Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

Major Job Duties :

Test and image desktops and laptops.

Maintain, analyse, and troubleshoot, software and computer peripherals.

Ability to setup, configure and add all hardware.

Assist Corporate Desk Side Support technicians with large IMAC's.

Assure that all tickets requiring follow up work and / or calls receive appropriate attention.

Provide technical support to end users via telephone.

Back up and burn end user data.

Assist in developing and documenting improvements to current processes.

Assist coworkers in resolution of end users? technical issues.

Assist coworkers in the execution of established processes and escalations.

Test, image and clean PC's, laptop, monitors, printers, and other related hardware.

Education / Experience :

High School Diploma or GED required.

2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required.

Skills and Competencies :

Familiar with standard concepts, practices, and procedures within a particular field.

Relies on limited experience and judgment to plan and accomplish goals.

Possess 1 to 2 years experience in a break / fix environment.

Able to lift and palletize heavy equipment. (PC?s, monitors, printers.)

Strong verbal and written communication skills.

A certain degree of creativity and latitude is required

TekWissen Group is an equal opportunity employer supporting workforce diversity.