IT Coordinator / Right-Hand to the IT Manager

IT Coordinator / Right-Hand to the IT Manager Introduction

Hello,
My name is Robin, and I am a recruitment and business development consultant at FED IT, a recruitment firm specialized in IT professions.
I work on two types of recruitment: temporary and permanent roles.
All our recruitment consultants are IT experts who speak your language and understand your environment. We cover roles in IT, development, business intelligence, and infrastructure.

Mission

Coordinate IT activities and act as the central point of contact between the IT Manager, outsourced teams, and internal users.

Monitor, prioritize, and follow up on requests submitted to level 2-3 support providers.

Participate in the planning, execution, and monitoring of IT projects, including SharePoint initiatives and other improvement or implementation projects.

Contribute to maintaining IT standards, processes, and best practices.

Prepare and update documentation related to systems, projects, and processes.

Provide occasional support to the IT Manager in strategic and operational tasks.

Ensure daily on-site presence to support teams and maintain a strong field perspective.

Your profile

Key Personal Qualities

Strong organizational skills: Ability to manage multiple tasks and priorities simultaneously.

Excellent communication skills: Ability to interact effectively with users and technical teams.

Team spirit: Ability to collaborate with various departments and lead a team.

Customer orientation: Commitment to providing high-quality service to users.

Proactivity: Ability to anticipate issues and propose innovative solutions.

Consultant profile seeking stability, able to take on a versatile and evolving role.

Education and Experience

Degree in computer science or a related field.

Professional experience: Several years in IT support, with progression toward coordination or team-management responsibilities; recognized managerial experience.

Experience with SharePoint (an asset).

Familiarity working with outsourced teams.

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