Description
With 16 branches and five manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.
Required immediately, our Edmonton Branch is seeking a Full Time Installation Manager
POSITION SUMMARY :
The Installation Manager manages a team of installers and templaters who are responsible for installing, servicing, and repairing countertops. The Installation Manager is also responsible for overseeing scheduling and other matters related to the installation of product.
QUALIFICATIONS :
- Related secondary education with 1 – 2 years related experience or 5-7 years’ experience in a related field in lieu of formal education.
- Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
- Ability to pass a criminal record check
- Strong organizational skills
- Ability to handle challenging situations with diplomacy and respect
- Effective communication skills
- Ability to coach, train and develop employees
- Valid driver’s licence
DUTIES & RESPONSIBILITIES :
Supervises the work of the installers ensuring efficiencies are maintained taking a proactive approach to ensure that the needs of the customer, the company and the installation team are metEnsures timely booking of templates and installationEffectively manage the capacity of the install / template team within workload and capabilityOversees the scheduling of product installation and associated administrationProvides regular and ad-hoc reporting as needed (i.e. run sheets, payouts etc.)Liaises with other departments to ensure customer satisfaction (i.e. customer service, sales, etc.)Responds to and resolves escalated installer questions or concernsInvestigates and resolves escalated customer complaints related to an installation jobCompletes employee administration activities (reviews, vacation scheduling, etc.)Other duties as assignedFLOFORM is proud to offer the successful candidate :
Competitive salaryMedical and dental benefitsRRSPFLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission : “To consistently provide our customers the best countertop purchasing experience available.”
Should this opportunity be of interest to you, submit a resume today at www.floform.com / careers .
We look forward to meeting you!
To learn more about us we encourage all applicants to visit our website at www.floform.com .
We are an Equal Opportunity Employer.