Manager, Security Operations Center (SOC)

Position Overview

The Manager Managed Security Services (SOC) is responsible for the successful delivery of high-quality managed security services in alignment with Statements of Work (SOWs) and service level commitments. This role provides leadership mentoring and active coaching to SOC analysts while ensuring exceptional customer outcomes operational efficiency and continuous service improvement. The position blends strategic leadership with hands-on technical expertise across SIEM EDR/XDR and global security operations in a hybrid environment.
Responsibilities

Lead day-to-day operations of SOC analysts and oversee 24/7/365 monitoring including MSSP relationships

Define maintain and improve SOC playbooks runbooks SOPs triage procedures and knowledge base content

Enforce and manage SLAs KPIs and OLAs (e.g. MTTD MTTR alert quality)

Supervise incident investigations root cause analysis and quality assurance reviews

Drive process improvement initiatives to enhance efficiency scalability and service value

Ensure accurate resource assignment workload prioritization and scheduling aligned to SOWs

Lead departmental and customer-facing meetings delivering clear and effective communications

Build and maintain strong customer relationships managing escalations as a trusted partner

Coach mentor and develop team members through structured feedback QA assessments and performance management

Recognize and reward behaviors that improve customer loyalty and team collaboration

Support new service launches RFPs/RFQs customer onboardings and service performance improvements

Prepare executive-level reporting and briefings on investigations and service metrics

Represent the organization at industry events and begin establishing thought leadership

Qualifications

Bachelors degree in Computer Science Information Security Engineering Information Systems or equivalent experience

7 years of cybersecurity experience in a SOC MSSP or client-focused security environment

2 years leading cybersecurity projects or initiatives with measurable business impact

Demonstrated experience managing SOC teams incident response programs or MSSP operations

Expert knowledge of SIEM SOAR EDR/XDR IDS/IPS vulnerability management and cloud security platforms

Familiarity with Azure and/or GCP security controls

Experience with MITRE ATT&CK penetration testing methodologies and incident response

Strong analytical problem-solving and communication skills

Experience preparing briefings for senior leadership and customer stakeholders

Additional Requirements

Security certifications preferred (e.g. SANS GIAC/GCIH EC-Council CompTIA CISSP CISM)

Experience with ELK Stack Windows and *nix systems and log analysis

Programming or scripting experience preferred

Willingness and demonstrated ability to adopt and effectively use AI tools

QA implementation and oversight experience

Ability to work in a hybrid environment and participate in on-call or escalation support as required

Compensation

Salary Range: $140000-$150000

Vacancy

We have 1 available position for this role.

Job Title: Manager Security Operations Center (SOC)
Requisition Number: 2207
Date: February 3 2026
Location 1: Ottawa ON
Remote: Hybrid
Business Unit: IT & Cyber Solutions
Department: Information Systems & Information Technology
Job Type: Full-time
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