Marina Manager

Overview

Company : Presidential Leasing Inc. o / a Toronto Yachts

Business Information : Toronto Yachts owns and operates a diverse fleet of yachts which range from 40 to 86 feet in length, capable of accommodating groups of 10 to 100 passengers. We offer a variety of charter experiences suitable for any occasion : family and friends outings, birthdays, bachelor / bachelorette celebrations, and corporate events. Depending on the type of yacht charter package selected by the client, Toronto Yachts offers a range of additional amenities. Onboard food and beverage services and onboard barbecue for usage if preferred, are available upon request in all our luxury yacht charters.

Business Address : 5 Queens Quay West, Toronto, ON M5J 2H1.

Work location : Toronto Yachts – Head Office :  5 Queens Quay West, Toronto, ON M5J 2H1

Toronto Yachts – West Location : 539 Queens Quay West, Toronto, ON M5V 3G3.

Toronto Yachts – East Location : 11 Polson St. Toronto, ON M5A 1A4

Type of Employment : Full time – Permanent

Estimated Start Date As soon as possible

Job Duties :

Direct and control the operations of commercial facilities

Recommend products or services to customers

Provide input into product design where goods or services must be tailored to suit client’s needs

Direct the maintenance and repair of an establishment’s machinery, equipment and electrical and mechanical systems

Plan, organize and direct administrative services such as signage, cleaning, maintenance, parking, safety inspections, security and snow removal

Resolve product and service related problems

Troubleshoot problems related to equipment

Supervise activities of other technical sales specialists

Evaluate daily operations

Monitor department’s performance

Plan and organize daily operations of the charter schedule, optimizing crew and vessel assignments

Plan for changes to schedules and policies

Recruit, train and manage captains, deckhands, and support staff

Supervise staff

Schedule crew shifts to meet charter demand and operational requirements

Train staff in customer service and charter protocols by conducting safety drills, including fire, abandon ship, and man-overboard drills, for crew readiness

Ensure transport compliance with local and international maritime laws, health and safety standards, and environmental regulations, including routine inspections to verify vessel condition and safety equipment

Establish and implement policies and standard operating procedures for vessel operations, emergencies, and customer service

Work with the sales and marketing team to negotiate for services and preferential rates for clients, and to facilitate customer preferences and special requests

Oversee the scheduling and dispatching of yacht charters

Organize and maintain inventory ensuring licenses, insurance, and safety certifications are up to date

Address customers’ complaints or concerns and resolve issues promptly to maintain customer satisfaction

Record hours of service, distance travelled and fuel consumption

Oversee the upkeep, maintenance, and repairs of all yachts in the fleet to ensure they are charter-ready at all times

Coordinate with vendors, marine engineers, and service providers for vessel maintenance and emergency repairs

Manage refueling, provisioning, and cleaning schedules for all charters

Act as a primary point of contact for client inquiries regarding vessel readiness, itinerary planning, and safety concerns

Monitor expenditures, track inventory, and review operational costs to ensure budget adherence

Prepare and submit monthly operational reports, including maintenance logs, incidents, and expense summaries

Requirements

Education : Completion of a college or university program in business administration or in a discipline related to facility operation and maintenance is required.

Experience : A minimum of 3 years of experience of supervisory experience in facility operations or maintenance are required. If the candidate does not meet the education requirement, then an equivalent combination of technical training and experience in administration or maintenance is required.

Computer and technology knowledge : Adobe Suite, Internet, MS Windows, Electronic scheduler, Dispatch management service software, MS Word, MS Excel, MS Office.

Work conditions and Physical capabilities : Attention to detail, Fast-paced environment, Large caseload, Large workload, Work under pressure.

Personal suitability : Accurate, Client focus, Efficient interpersonal skills, Excellent oral and written communication, Flexibility, Initiative, Judgement, Organized, Reliability, Team player, Values and ethics, Analytical, Proactive, Punctuality.

Ability to supervise : 5 – 10 people.

Language : English is required

Salary : $58.00 hourly, 30 – 37.5 hours per week

Benefits : Bonus, Gratuities, Office tools and equipment provided by the employer, Work uniforms provided by the employer.

Important Information : Flexibility in schedule is required. The regular work schedule will be Wednesdays and Thursdays, from 1 : 00 p.m. to 7 : 00 p.m., and Fridays to Sundays, from 12 : 00 p.m. to 11 : 00 p.m. The schedule includes a 1-hour unpaid lunch break and two unpaid 15-minute healthy breaks. Work on weekends will be required. Overtime may be required depending on the business needs.

• We guarantee at least 30 hours of work per week regardless of the weather