Operations Supervisor

GardaWorldWinnipeg, Manitoba, CA

13 days ago

Job description

We are currently hiring an Operations Supervisor for Winnipeg, Manitoba.

Your mission at GardaWorld Cash :

Reporting to the Branch Manager, you will be in charge of the Cash Services Messenger team. On a daily basis, you will be responsible for planning, organizing, and managing the work of your teams and ensuring customer satisfaction.

We are looking for a passionate leader who will be able to establish great relationships with his / her unionized employees.

GardaWorld Cash Services, is the #1 supplier of cash services in North America and offers you the opportunity of an exciting career.

We offer :

Competitive salary and benefits
Permanent position
Be part of a dynamic team
On-site parking
International company offering many career opportunities

On a typical day you will :

Plan, organize, and manage the work of your employees and ensure customer satisfaction

Investigate to verify and resolve customers and shippers complaints

Serve as a contact person for all workers from assigned territories

Implement schedule and policy changes

Conduct employee training sessions on subjects such as material handling, employee orientation, quality improvement and computer use

Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members

Participate in disciplinary process or settlements of grievances.

Monitor operations to ensure that staff members respect administrative policies and procedures, safety rules, union contracts, and government regulations

Monitor spending to ensure that expenses are consistent with approved budgets

Collaborate with other supervisors and staff members in order to formulate and implement policies, procedures, goals, and objectives

Prepare management recommendations, such as proposed fee or schedule changes

Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures

Your profile :

3-5 years’ experience in administration and management of unionized employees

Available to work overnights and weekend schedule

Excellent written and verbal communication skills (English)

Proficient in Microsoft Word, Excel, Outlook, and PowerPoint

Valid driver’s license with a good driving record

Health and Safety management experience

Working knowledge of WCB reporting process

Possession acquisition license (PAL) If none, contingent of passing all necessary security clearance + courses provided

Driven by offering exceptional customer service

Sense of urgency, outstanding communication and problem solving

Strong teamwork and partnership orientation

Mechanical and / or electrical inclination is an asset