Personal Banking Associate - ( Future Opportunities )

Lieu de travail : Leamington, Ontario, Canada – Horaire : 37.5 – Secteur d’activité : Services bancaires personnels et commerciaux – Détails de la rémunération : $43,900 - $58,600 CAD

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep, long‑lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions. At the branch, we understand customer needs, identify opportunities to promote products, and ensure a positive customer experience.

Responsibilities

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgment in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives.

Qualifications

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