Senior Account Manager (Digital Marketing Agency)
About Us :
Tophat HR is a boutique consulting firm- We are an expert in tailored and comprehensive human resources consulting & management services.
About our client and the role :
Our client is a Digital Marketing Agency that works collaboratively to design effective solutions for clients across a spectrum of services, such as SEO, SEM, and SMM, reputation management and brand creation.
Primary Function
The Senior Client Manager will be responsible for leading our client services team, ensuring exceptional client satisfaction, and fostering strong, long-term relationships with our clients.
This role demands a strategic thinker with excellent leadership skills and a deep understanding of digital marketing. The ideal candidate will be proactive, results-oriented, and passionate about delivering outstanding service.
Job Duties and Requirements
- Develop and implement digital marketing strategies to improve team productivity and client satisfaction.
- Serve as the primary point of contact for key clients, ensuring their needs and expectations are met.
- Develop and maintain strong, long-term relationships with clients, understanding their business goals and challenges.
- Regularly communicate with clients to provide updates, address concerns, and present new opportunities for their digital marketing needs.
- Collaborate with the executive team to develop and execute client service strategies that align with the company's goals.
- Identify and pursue opportunities to expand services and grow client accounts.
- Develop and manage the client services budget, ensuring efficient allocation of resources.
- Monitor account profitability and work with the finance team to ensure accurate billing and invoicing.
- Utilize data and analytics to identify trends, make informed decisions, and improve client satisfaction.
- Provide insights and recommendations to clients based on data analysis and industry best practices.
Education and Experience
- Minimum of 6-8 years of experience in client services, account management, or a related role within the digital marketing agency
- Deep understanding of digital marketing strategies, including SEO, PPC, social media, content marketing, and analytics.
- Proven track record of managing and growing client accounts.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency with project management tools and CRM software.
- Strong analytical and problem-solving abilities.
We are an equal opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process
Senior Account Manager
As a Senior Account Manager at BM Digital, a digital marketing agency specializing in paid media and creative solutions, you will play a pivotal role in shaping and executing innovative marketing strategies for our brands. Your role will require a strategic approach, underpinned by a comprehensive u...
Senior Account Manager
Maintain a business plan for the developing the territory inline with company objectives, including: Annual sales forecasts and individual account goals; Maintaining a top account list in terms of current volume, potential growth, and development plans for each; Planned initiatives and call objectiv...
Senior Sales Account Manager
National Event Management is looking for a motivated, driven and experienced Senior Sales Account Manager, to join our team selling exhibit space and marketing solutions for our National Franchise Shows. Are an experienced sales account manager and confident closer. ...
Digital Marketing Manager
Are you innovative and passionate about current trends and creating digital marketing campaigns? Liteline is looking to hire a Digital Marketing Manager to support the Marketing team in effectively promoting its message across all digital channels. On a daily basis, the Digital Marketing Manager wil...
Digital Marketing Manager
Are you innovative and passionate about current trends and creating digital marketing campaigns? Liteline is looking to hire a Digital Marketing Manager to support the Marketing team in effectively promoting its message across all digital channels. On a daily basis, the Digital Marketing Manager wil...
Senior Account Manager
About the role: As a Senior Account Manager at BM Digital, a digital marketing agency specializing in paid media and creative solutions, you will play a pivotal role in shaping and executing innovative marketing strategies for our brands. Your role will require a strategic approach, underpinned by a...
Senior Account Manager, Pulp and Paper
Senior Account Manager, Pulp and Paper. Position : Senior Account Manager, Pulp and Paper. Here are some of the main responsibilities of the Senior Account Manager?:. Collaborate with the sales team during customer calls (product managers, marketing, cross-selling). ...
Senior Account Manager
Deliver extraordinary value to our clients by identifying exposures, determining the appropriate solution, and advising the client as to why the solution is the best fit • Develop marketing specifications and marketing strategies for new business as well as renewals of an assigned book of business •...
Senior Account Manager, Branded Content
HeartMedia is looking for a Senior Podcast Account Manager to join the Custom Podcast team and bring a positive attitude and a curiosity to learn. Serve as the lead point of contact for all key stakeholders (Executive Producers, Pre-Sale & Marketing, Account Coordinators, Sales, Audience Develop...
Senior Product Manager - Digital Platform Health
As the Senior Product Manager - Digital Platform Health, you will focus on maintaining and advancing the overall health of Staples Canada's digital platform. This position ensures that Staples Canada's digital platform and all connecting systems & technologies are operating at peak performance daily...