Inside Sales Supervisor

Inside Sales Supervisor

Acton, Ontario

On-Site, Full-Time

Reference Number: CAN-ON-ACT-055-130324

SUMMARY

Reporting to the Sales Manager – Ontario, the Inside Sales Supervisor is responsible for the daily operation of the inside sales team, with a focus on maximizing sales performance and customer satisfaction.

EXPECTED CONTRIBUTIONS

Sales

• Ensure that all incoming customer inquiries and outgoing sales calls are effectively and efficiently handled to meet and exceed customer expectations.
• Act as an internal contact for escalated inquiries from key accounts.
• Manage regional price page updates.
• Professionally handle customer issues and ensure a satisfactory outcome.
• Ensure Inside Sales Representatives adhere to company standards and policies.
• Administer and process the company returns and claims policies, including stock adjustments, credit notes, price adjustments in compliance with corporate internal control procedures.
• Identify and correct shipping or procedural errors.
• Report inventory discrepancies to appropriate personnel.
• Drive, monitor, and update sales promotions, product bookings, and group pool buys.
• Coordinate all internal sales functions and activities, including working with operations to ensure full outgoing truckloads and maximum efficiencies.
• Maintain a high level of product knowledge.

Staff Management

• Coach, mentor, train, and develop a team of Inside Sales Representatives to exceed customer expectations.
• Track, measure, and report on key performance metrics for inside sales.
• Provide consistent feedback on performance metrics in a one-on–one format.
• Develop and execute outbound calling campaigns to support regional sales goals.
• Create and maintain a positive work environment and a high-performance team culture.
• People management duties include hiring, training, and terminating inside sales staff.
• Apply progressive discipline to bring performance or behaviours to expected levels and beyond.
• Conduct performance reviews on a regular basis.
• Arrange and participate in product knowledge sessions for sales staff to learn about new and existing products.
• Lead by example in all professional development opportunities including sales training.
• Foster a productive team environment between the inside sales team and account management team.

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

• Maintain positive and enthusiastic attitude even in adverse situations.
• Wholesale distribution sales experience is an asset, preferably in the building materials industry.
• Experience working in a call centre or high volume inside sales environment is required.
• A minimum of three years’ experience managing direct reports is preferred.
• Demonstrated coaching, training, and team building skills.
• Knowledge of principles and procedures for hiring, training, motivating, and developing staff, including setting performance standards and monitoring performance.
• Excellent organizational skills.
• Ability to clearly communicate with internal and external parties in a professional and courteous manner.
• Able to problem solve and meet deadlines in a fast-paced environment.
• Knowledge of principles and processes for providing excellent customer service.
• Good keyboarding skills and computer skills; very comfortable with Excel, Word, and Outlook.
• Excellent English communication skills at a capacity to influence sales, in person and over the phone, with customers at various levels.
• Write emails, letters, and sales documents in a professional manner.
• CRM experience.

EDUCATION

• Post-secondary education required, Business or Marketing preferred
• Formal sales training is an asset

Benefits

COMPENSATION AND BENEFITS

• Base salary (no commissioned sales)
• Annual incentive plan based on company performance
• Group pension plan with employer matching contributions
• Health benefits
• Purchase Doman Building Materials Group Ltd. stock at a discounted price

ADDITIONAL WORK-RELATED BENEFITS

• Fitness reimbursement
• Education reimbursement
• Professional Development reimbursement
• Scholarships for children
• Discounts on product purchases
• Employee referral bonus
• Annual Service Awards

Employment Status: Full-time, permanent

Work Location: 100 Futura Drive, Acton ON L7J 0B6

Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Applicants must be legally entitled to work in Canada without sponsorship.

We thank you for your interest; however, only those selected for an interview will be contacted.

IND - CWSJ