Senior Manager - Client Support (Account Manager)

Position : Senior Manager - Client SupportLocation : Saint-Laurent - Hybrid (in-office presence 2-3 days per week)Salary : $110K to $120K + 15-20% bonusPosition Overview : We are currently recruiting a Senior Manager - Client Support for our client, a SaaS software developer creating effortless, growth-driven practice management software designed for healthcare professionals, offering seamless integration with essential tools to elevate business operations from day one. In this role, you will lead a team of skilled professionals and collaborate with cross-functional groups to ensure our clients receive top-tier support. If you are a strategic thinker with a strong business acumen and a passion for customer-centric solutions, we encourage you to apply.Key Responsibilities : - Develop and execute strategies related to 5-year forecasting, pricing, market analysis, and benchmarking.- Oversee sales team deliverables, including business cases, contract management, and customer requirements.- Lead the Account Management team to monitor customer sentiment, conduct management reviews, and ensure SLA compliance.- Provide mentorship and guidance to a team of client support professionals.- Engage with clients through social media and other platforms to enhance customer relationships.- Support ticket management, client communications, and issue resolution.Day-to-Day Responsibilities : - Respond to client calls and emails, ensuring timely follow-ups and resolutions.- Review and manage client tickets to address and resolve client concerns.- Work with internal teams to resolve client issues and improve support processes.- Support account management tasks, including light sales responsibilities as needed.Basic Qualifications : - Bachelor's degree in Business Administration or a related field.- 10+ years of experience in client support or account management.- Fluent French communications skills written and oral.- Strong project management, analytical, and problem-solving skills.- Excellent communication and interpersonal skills.- Willingness to travel up to 25% for customer or leadership needs.- 2+ years in a senior management role, ideally overseeing a support or account management team.- Experience supporting professionals transitioning into client support or account management roles.Other Language Requirements : English- Level of Proficiency Required : Advanced - Reasons for Language Requirement : To support the international operations of the firm- Frequency of Use : Daily (for various tasks)Please send your resume in Word format to Maia Slivinschi at [email protected] A PERM HIRE AND EARN UP TO $1,000! For more details, click here.OUR VIRTUAL DOORS ARE OPEN! We're also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity. CNESST permit numbers : AP-2000158 & AR-2000157