Support Engineer - DevOps ProductsTargeted Talent • Waterloo, ON, Canada

Support Engineer - DevOps Products

Targeted Talent • Waterloo, ON, Canada

30+ days ago

Job type

Full-time

Job description

Job Description

Support Engineer – DevOps Products

Our Client is seeking a Support Engineer to join their team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you on their team!

Our client is a leading provider of Development and Operational management solutions. They provide a wide variety of solutions such as testing, quality and security and DevOps tools.

Job Description :

Providing effective customer service to customers using in-depth knowledge of company products
Collaborate with other teams to meet and exceed customer service expectations
Troubleshoot installation and testing problems across multiple programming languages and build environments.
Help customers find product solutions.
Escalate issues to Support Manager based on the severity of the issue
Update user documentation.
Providing excellent customer service and product knowledge to maintain customer satisfaction.
Collecting customer feedback on features, bugs and other areas of importance and delivering this information to our product team

Required Skills :

Strong knowledge of development technologies including : .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python

Strong development skills including; Test automation, Mobile and Web development testing methods

Knowledge of Operating Systems and App Support for : Windows, iOS, Linux, SQL, HTML5

Knowledge of Integrations such as : Jira, Jenkins, Teamcity, Selenium WebDriver

Stong knowledge of support process related to ticket tracking tools including any like Salesforce, Zendesk

Knowledge of and hands-on experience with remote troubleshooting technologies

Strong written, verbal and presentation skills

Strong problem solving and analytical skills

Strong ability to work independently and within a team

Ability to multi-task across multiple products within different technology platforms

English and German fluency both written and spoken, English required, English / German preferred

Ability to work an 8 hour shift within the business hours of CEST

Required Experience :

2 years development experience with an emphasis on application testing and scripting

2 years experience in a customer facing role with a SaaS software / application development company

1 year experience with technical documentation writing

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Support Engineer DevOps Products • Waterloo, ON, Canada

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