Senior Manager, IT Infrastructure & Solutions (Hybrid)

As a Senior Manager, IT Infrastructure & Solutions you will have the responsibility for overseeing the planning, and implementation, of IT infrastructure solutions across multiple locations. With operations in Canada, the United States, and Ireland you will work closely with all stakeholders to ensure IT infrastructure solution are aligned with corporate objectives and business unit needs.

You will provide leadership to teams across multiple geographies, leading them to ensure the availability and reliability of network systems, servers, and data centers are kept to our standards. You will also work closely with the IT leadership team and decision makers in other departments in order to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

What We Offer:

• Work Environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
• Hybrid Work Model – Allows for a blend of in-office and work-from-home days
• Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

• Develop and implement standards, and operate systems for the company in all aspects of IT infrastructure: network, servers, storage, databases, wireless technology, communications and telephony systems, file and print services, etc.
• Prepare status and activity metrics to track delivery of IT services, planned and unplanned system outages, other key IT performance metrics.
• Work closely with the IT cyber security team to maintain overall security of IT systems, network, and data, and compliance with regulatory requirements.
• Ensure high availability of critical business systems.
• Ensure high reliability and optimization of all systems by managing capacity utilization of infrastructure systems and services.
• Work with other senior IT managers and project managers on vendor selection and vendor management.
• Maintain good relationships with vendors / manage vendor relationships.
• Contribute to the development of IT departmental strategies to align with overall corporate strategy.
• Develop, implement, and maintain overall data backup and recovery strategy.
• Establish and implement industry best practice IT infrastructure standards as well as departmental policies and procedures.
• Establish guidelines to monitor systems performance and service stability; report on status of systems.
• Overall responsibility for strategic planning of infrastructure system upgrades.
• Develop business cases and cost / benefit analyses for IT spending and initiatives.
• Responsible to manage budgets or work within budget.

Your Skills :

• Must have good familiarity with other IT infrastructure technologies such as virtualization, cloud computing, storage and backup solution, databases, telephony, cloud hyperscalers.
• Familiarity with IT service management tools such as ServiceNow.
• Good understanding of service level agreements (SLAs) and how they are applied
• In-depth knowledge of applicable data privacy practices and laws.
• Strong understanding of human resource management principles, practices, and procedures.
• Strong understanding of project management principles.
• Strong leadership skills.
• Ability to conduct and direct research into IT issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Proven analytical, evaluative, and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Extensive experience working in a team-oriented, collaborative environment.

Your Experience:

• University degree in the field of Computer Science, Information Technology, Information systems, Information Technology, Information Systems, Engineering, or equivalent
• Minimum of 10 years related work experience.
• Minimum 5 years of management experience.
• Strong technical knowledge of Network and Server operating systems

#LI-Hybrid

Job Requirements - Work Experience

Information Technology, Management

Job Requirements - Education

Bachelors: Information Technology