Charger Logistics is a world-class, asset-based carrier specializing in delivering assets on time and on budget . With a diverse fleet of equipment, we handle a wide range of freight, including dedicated loads, specialized hauls, temperature-controlled goods, and HAZMAT cargo.
At Charger Logistics, we invest in our employees by providing the support and opportunities to learn, grow, and advance their expertise . We are seeking a well-rounded, motivated individual able to thrive in a fast-paced environment to join the operations team at our Brampton, ON office.
Shift Timings- Afternoon : 2pm-11pm / Night : 9pm-6am EST
Responsibility :
- Serve as the primary point of contact for customers , coordinating inbound and outbound freight to meet daily priorities and weekly transportation targets while ensuring top-level service.
- Build and maintain strong relationships with customers, brokers, and carriers to proactively address service risks, resolve issues, and ensure timely, transparent communication.
- Analyze lane data, on-time performance, and costs to effectively negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction.
- Communicate with customers, brokers, and carriers to resolve discrepancies related to pricing, service levels, delivery schedules, and documentation.
- Direct and organize logistics activities, including obtaining shipment rates, negotiating with service providers, selecting 3PL partners, tracking and expediting shipments, and resolving issues related to quality, quantity, or schedule .
- Lead and mentor team members in daily logistics operations, ensuring smooth workflow and performance targets are met.
- Verify and troubleshoot issues in shipping or customs documentation, including PODs, BOLs, and carrier confirmations.
- Proactively communicate service risks to customers and provide timely resolutions.
- Lead and manage a team within the operations department, ensuring smooth workflow, mentoring team members, and achieving performance targets.
Requirements
Minimum 4 years of experience in the trucking industry and / or dispatch operations.Educational background in Supply Chain Management , Logistics, or a relevant business field.Demonstrated ability to actively manage multiple, concurrent projects , including time-sensitive shipments.Knowledge and hands-on experience with freight bidding and rate negotiation processes .Understanding of the transportation industry and North American geography is an asset.Strong customer service orientation with excellent interpersonal skills.Proficiency in MS Office (Excel, Word) and ability to quickly learn new software.Benefits
Competitive salaryHealthcare benefits packageOpportunities for career growth