Operations Manager

Victoria Newitt Recruitment Inc has been retained by Wesgroup Equipment to search for their next Operations Manager of their Williams Machinery location in Surrey, BC.

Job Summary

Reporting to the Vice President, Operations of Wesgroup Equipment, this position oversees and grows the operations of the Williams Machinery branch in Surrey.
You will also work closely with the local team to manage performance, advise and pitch-in to support high levels of customer experience and to generate profitable revenue growth in service, parts, rentals.

JOB DESCRIPTION

Key Responsibilities:

• Manage all aspects of business operations which includes service, parts, and shipping.
• Develop highly engaged teams in each department through effective recruitment, training, scheduling, performance management and recognition activities.
• Actively promote and instill customer focus throughout all departments and branches.
• Excel the customer experience through high levels of adoption of the customer experience standards and proactive approach in all teams.
• Proactively and enthusiastically engage customers in dialogue to understand needs, follow up on concerns and issues and to grow customer accounts in all areas of our business.
• Understand and effectively manage the business financials throughout the year to maintain and obtain profitability in all departments.
• Drive team productivity to meet and or exceed monthly targets (revenue, absorption, etc.).
• Promote and maintain a safe working environment, complying with all health and safety policies, procedures, and legislation.
• Other duties as assigned.

Talent Management Responsibilities

• Ensure adherence to company Human Resources practices and procedures and fostering of positive ongoing relationships with all employees.
• In conjunction and consultation with the HR department, ensure all necessary training and education is kept current, updated, and improved.
• In consultation with the HR department, is responsible for the preparation and implementation of staff performance reviews, staff development, objective setting, and succession planning.
• Train, develop, mentor and coach junior team members.
• Responsible for maintaining efficient and productive staffing levels.
• Ensure the companies “ways of working” are modeled and adopted throughout their team; the incumbent will work with the company’s values to deliver a positive constructive work environment.
• Responsible for the safety of all their staff.

Knowledge, Skills, and Abilities:

• Proven ability to build high performing teams.
• Ability to meet and exceed customer expectations.
• Ability to understand business financials and levers for improvement.
• Ability to build relationships in person, via phone and alternate methods of communication.
• Excellent verbal and written communication skills.
• Highly motivated, self-starter, enthusiastic and well organized.
• Strong problem-solving skills with a focus on improving processes through a collaborative approach.
• A proactive autonomous individual able to set own high standards and succeed.

Training, Education and Experience:

• Previous experience and success in delivering results as a service manager and or operations/branch manager.
• Post-secondary education in a relevant field.

Values:

• Build trust – with customers and each other.
• Be a team player – commit to working together to win.
• Be customer-focused – “wow” customers so they become raving fans.
• Support community – care for our people, our community and our planet.
• Deliver results – know what you need to do and get it done.

Working Conditions

The Operations Manager is based out of the Surrey office and works 40 hours on average per week Monday to Friday. Some travel to local branches and to the US may be required.

Note: This job description is not intended to be all inclusive and will evolve

Compensation

The target range of this role is $120K - $130K plus bonus and a car.

Compensation offered within this range is based on factors unique to each candidate, including skills, qualifications, experience and credentials.

If this position suits your skills and experience, we want to talk to you!