Remote Customer Sucess Team Lead-SD

Globe Life AO National is an international company with sponsorship ties to the Texas Rangers, the Dallas Cowboys, and is traded on the New York Stock Exchange under the GL ticker symbol. Our company was recently recognized as one of the happiest companies you can work for according to Forbes .  We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Globe Life AO National , we actively give our teams reasons to believe in our bold ambition to become the leading insurance company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. The Customer Success Lead will be responsible for leading the Customer Success Specialists on ensuring a seamless ‘Customer Journey’ for Globe Life AO National customers and respective sales teams This position requires effective communication, sales negotiation, and interpersonal skills. You will be instrumental in guiding your team to provide excellent support, technical expertise and exceptional sales and customer experiences. In addition, this candidate must be able to work in a fast paced and high-pressure environment. Key Responsibilities Provide high quality service to all customers by demonstrating and upholding Globe Life AO National's commitments to the ‘Customer Journey’ Lead the Customer Success team to support ‘seamless’ sales order Develop and maintain positive and trust-based relationships with customers and respective sales representatives Act as the primary point of contact for your specified team to address their inquiries and requests Liaise daily with your mentor to review and address insights, opportunities and obstacles Lead the ongoing growth and development of the Customer Success team, including regular performance assessments, coaching and training to ensure the team consistently meets and exceeds performance targets Provide ongoing support to drive continuous improvement and optimization Skills & Qualifications Strong oral and written communication skills Proven ability to work in a high-energy and demanding environment Ability to lead by example and inspire team members to achieve and excel in customer satisfaction and performance goals Strong attention to detail, analytical and problem-solving skills Ability to work in a team environment but also able to work independently with minimal supervision Ability to interact effectively with internal staff and external customers and possess exceptional interpersonal and communication skills Demonstrates initiative and flexibility, with excellent organizational and time management skills Ability to lead What we offer in return A great work environment with an inspiring work ambiance Growth and development possibilities Service awards program Next Steps If your profile is a match the next step is a virtual conversation with the hiring manager Our people make a difference. At Globe Life AO National , you’ll work with people who are like you and people that are different. We value what every member of our team brings. Professionalism, collaboration and a friendly, supportive attitude is the perfect environment for people to thrive and excel in what they do. Powered by JazzHR