PCN Care Coordinator

An exciting opportunity has arisen within the team at Thomas Walker Westgate Healthcare. We are looking for a dynamic and enthusiastic individual to join our existing team, in supporting the efficient operation of the Practice.

Rate of pay dependant on experience : Range £12.44 to £12.65 per hour

Please note the advert may close at any time once a suitable candidate is identified. Early applications are encouraged.

We are looking to interview week commencing 26th January 2026.

Main duties of the job

To support the efficient running of the Practice by :

Answering patient queries on the telephone and via the Accurx (or other triage system employed by the Practice) at busy times, making and managing appointments, ensuring support to patients to enable them to manage their own health.

Messaging, telephoning or emailing patients with regard to their clinical and non-clinical queries while ensuring excellent quality through a high level of attention to detail.

Support cohorts of patients in collaboration with clinical team members as required by the duties of the role an practice / GP Management Team.

Holistically bring together patient care, linking to Social Prescribers and other non-GP Practice workers where required.

Developing great working practices across teams and supporting joined up care for patients.

Achieving service standards as set out by the Management Team.

Acting professionally and courteously at all times with regard to all patients, external organization contacts, third party healthcare workers, charitable organizations whom you may deal with and TWW Healthcare staff Supporting flexible delivery of services within the practice.

About us

Thomas Walker Westgate Healthcare are a 24,000+ patient Practice and therefore one of Peterboroughs largest practices and member of Peterborough and East PCN. We are looking for candidates, who will enjoy working in a supportive team looking after a diverse population of patients.

We are a dynamic, forward thinking practice based within the city of Peterborough, and an experienced and welcoming team of staff. Recognised as a training practice, we currently have 3 Registrars and additionally host Cambridge Medical Students. We have an excellent approach to working in partnership with our teams and have a flexible approach to all that we do. We are keen to ensure the continued long term delivery of excellent primary care to our local community.

Free Parking, Access to NHS Discounts, Employee Recognition Rewards, Eye test vouchers, Staff Training Programme, NHS Pension Scheme, Monthly Team Meetings, Free Tea & Coffee, NHS Continuous Service holiday entitlement honoured

We are committed to safeguarding and protecting the people we care for, creating a setting in which everyone feels welcome and safe. All posts are subject to a safer recruitment process which includes the disclosure of criminal records and barring checks, scrutiny of employment history, robust referencing and other vetting checks.

• providing proof of continuous service is shown and that employment and employment dates meet the criteria)

Job responsibilities

Key Responsibilities

Person Specification

Experience

Key Skills

Qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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