Resident Maintenance Technician

Position : Resident Maintenance Technician – KNAPP North America

At KNAPP (pronounced K‑NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, partnering with the customer to create the most value within each link in the supply chain. Leveraging the latest software, AI, and robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e‑commerce, apparel, and manufacturing. Our headquarters is located just north of Atlanta in Kennesaw, GA. We specialize in automated solutions for both WMS and WCS for B2B and B2C customers. With over 7,200 employees worldwide across more than 50 countries, we are a growing private company invested in R&D. Join us to help change the world!

Responsibilities

• Rectify electro‑mechanical faults and provide specialist technical assistance as a support technician
• Respond to emergency calls on customer sites
• Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks
• Provide first‑class response to customers, ensuring as reasonably and practicable as possible a first‑time right policy
• Provide emergency breakdown and specialist maintenance support
• Handle set up and calibration of precision automation equipment
• Create strong effective working relationships with customer and their operational agents to enable KNAPP to provide superior service
• Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship
• Train customer’s maintenance team as required
• Provide experience and expertise in the installation of conveyor and precision automation equipment
• Maintain quality of service by ensuring effective communication with customers
• Ensure that reports are well written and legible
• Execute site quality procedures, safety procedures, and any statutory procedures
• Participate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress, unless there is no on‑site accountability in which case you would provide that information to the Resident Business Manager
• Provide specialist maintenance service support to the customer’s installed system
• Ensure that all spare parts usage issues are logged appropriately and promptly with the KNAPP Spare Parts team
• Ensure proper care and maintenance of tooling and equipment are provided
• Provide flexibility and the best use of skills and capabilities
• Ensure that all time sheets and documents are accurate and legible; to be submitted to KNAPP on biweekly basis for approval
• Experience in mechanical strip‑down / reassembly, basic field wiring, machine calibration and system testing
• Ability to work against a timeframe to complete reactive repairs
• Interact with on‑site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner
• Show hands‑on ownership of issues to achieve a quick time resolution
• Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments
• Mechanical aptitude, including the ability to read assembly drawings
• Ability to operate hand tools and assemble parts onto equipment
• Ability to follow setup instructions, assembly drawings and checklists
• Strong attention to detail and exceptional follow‑up skills
• Excellent communication and customer service skills with both internal and external customers
• Computer literate with basic Microsoft Office skills
• Willingness to learn and adapt to changing role requirements
• Appreciation of cultural diversity

Qualifications

Working Conditions and Environment

Seniority Level

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KNAPP is an equal‑opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety‑sensitive nature of this position, strict adherence to KNAPP’s drug‑free workplace policy is required. All candidates will be subject to drug‑screening in accordance with the policy, and will be expected to remain drug‑free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and / or residence or if use of marijuana is only during “off‑hours.”

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