Account Manager

Your main responsibilities

The Account Manager - New Installations (NI) & Modernizations (MOD) identifies opportunities through key customer contacts and industry information. He/She locates sources for sale of company products and services, prepares documentation for prospective and current customers and ensures it is communicated appropriately.

Portfolio Growth and Retention

• Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives

• Plan, develop and implement NI Sales and Modernization strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings

• Assemble and present information for NI/Modernization offerings

• Identify and pursue potential customers to drive and support strategic growth objectives

• Analyze customer needs and secure desirable business through application of company products and services

• Support Existing Installations Sales in obtaining maintenance agreements and renewal of existing agreements through offering modernization solutions

• Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Process Management and Administration

• Develop sales proposals for NI and Modernization and prepare estimates for the sale of company products and services

• Assure full utilization of systems and follow best demonstrated practices (BDP)

• Prepare and maintain required customer information and files in accordance with established procedures

• Work in cooperation with Contract Control on sales contract agreements

• Accounts receivable management for assigned accounts, and expedite final payment on new installation projects when the elevator is completed

• Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

Customer and Account Management

• Build and maintain favourable client relationships

• Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution

• Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized

• Assist architects and/or developers with application of company products through layout data and specifications

What you bring

• Post Secondary Degree – preferably in Business or Engineering
• 3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing and installation of capital equipment
• Proficient in MS Office
• Communication: Communicate clearly and articulately
• Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
• Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
• Persuasion: Motivate customers to act or react in a manner to support business growth
• Presentation: Ability to present materials clearly and engage audience
• Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
• Teamwork: Ability to interact with all levels and be an integral part of the operation

What’s in it for you?

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match

We Elevate… Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!
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