Local Mentor Lead for Future Ready Initiative (FRI)

About the Program

The Future Ready Initiative is the Council for Canada’s flagship service delivery organization to prepare the Jamat for the future with the goal of improving quality of life through:

• Providing personalized family development plans tailored to individuals and families’ goals and aspirations.
• Providing wraparound crisis and case management services
• Providing a myriad of livelihoods services to catapult the Jamat’s quality of life
• Accessing specially curated programs and services through external partnerships at scale across the country

About the Role

Roles and Responsibilities:



Recruitment and onboarding of family mentors:

• Supports the recruitment of family mentors in the region
• Supports onboarding of selected candidates for the mentor role and ensures that every mentor has undertaken the required training and accurately included in mentor database (Mentor Management System)
• Ensures mentors have access to OJCMS and any other systems they require in the performance of their roles

Leadership:

• Leads the group of mentors within the region and serves as their main point of contact
• Provides guidance to the mentors and assists them in problem solving the various situations that arise in their mentor-based interactions
• Supports the Navigator-Mentor relationship and provides leadership in this dynamic when and where necessary
• Serves as a resource for when issues escalate and helps facilitate and manage any escalation

Program management:

• Manages mentor requests and matches mentors to families/individuals enrolled in the FMP Program
• Maintains and updates database of mentors (Mentor Management System) based on availability, capacity and assignments

Develop consistency and best practice:

• Support mentors in developing a consistent practice of reporting and documenting case notes as well as any other issues around reportage
• Facilitate regular interaction both on a one-to-one basis and in a team setting with the regional mentor team
• Works with FMP Lead – Mentor Operations to ensure consistent and best practices in mentor management and performance are being maintained

About You

All lead roles within FRI:

• Strong organizational and interpersonal skills ​
• Strong problem-solving skills
• Collaborative and team building skills
• Proficient command of the use of Microsoft Office 365 including but not limited to: Outlook, Excel, Word, SharePoint and MS Teams ​
• Excellent oral and written communication skills in English
• Understanding of FRI and CFC structures (nice to have, otherwise developed through onboarding)

Role specific:

• Professional or volunteer background in social services
• High level of discretion ​
• Compassion in dealing with Volunteers and Murids​
• Instills trust​