Guest Service Agent | Part-time | Aloft Montreal

Step inside. Let’s turn it up.

Aloft Montreal Airport isn’t just a hotel, it’s a connection hub with modern design and anything-but-ordinary energy. We’re all about upbeat vibes, local flavor, and spaces that invite guests to sip, connect, explore. From coffee to cocktails, furry friends to foodie finds, we keep things fresh and social.

Aloft Montreal Airport has an existing vacancy for a part-time Guest Service Agent. The purpose of this position is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.

What’s Next for You

Are you ready to cue up your next career move with a role that’s full of connection, creativity, and inspiration? Here’s what’s in it for you:

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Your Role

Reporting to the Front Office Manager or designate, you will:

• Maintain a warm and friendly demeanor at all times with guests and team members;
• Comply with all company standards and brand standards, if applicable;
• Interact with all guests during check-in and check-out procedure;
• Create and cancel reservations as required, handle check-in and check-outs;
• Greet all incoming and outgoing calls in a professional and timely manner;
• Review logbook, and emails daily and complete all tasks on the checklist;
• Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
• Balance and prepare individual paperwork for closing of shift with hotel standards;
• Work closely and maintain proper communication with all hotel departments;
• Handle guest registration and room assignments, accommodating special requests whenever possible;
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
• Perform other duties assigned by the Supervisor or department manager.

What You Bring

You’ve got the rhythm. Now let’s amplify it.

• High school diploma/G.E.D. equivalent;
• At least 1 year of guest service and/or housekeeping experience;
• Flexible working hours;
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• Ability to work with little or no supervision while meeting high-performance standards;
• Ability to follow instruction.

What Sets You Apart

In addition to the core job requirements, skill sets, and work-related experience, as Guest Service Agent you will illustrate the ability and passion to:

• Live the corporate culture, personifying it in daily interactions with both guests and team members
• Be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels
• Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute
• Live the Aloft spirit, bringing modern design, expressive style, and local know-how into every guest and team interaction
• Be a connector who’s inclusive, inspiring, and comfortable engaging with everyone from teammates to guests to community partners

What’s Your Next Move?

If you’re ready to step inside a space that’s upbeat and vibrant, and help others do the same, join us!