Talent.com
Service Assistant

Service Assistant

Southeast Child Family ServicesMB, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Responsibilities

  • Assist with all new intake files transferred to SECFS and provide input regarding the appropriate services under The Child and Family Services Act, The Adoption Act, and An Act respecting First Nations, Inuit, and Métis children, youth, and families.
  • Provide brief services to lower-risk client files, ensuring all necessary services are provided within a 3-month timeframe to facilitate safe case closure.
  • Provide intensive support and services to high-risk client files, collaborating with the Unit’s Direct Service Workers to develop strong case plans and achieve stabilization.
  • Assist families with tasks such as supervising visits, shopping, assisting with housing applications, referrals to EIA, and driving.
  • Provide relevant written and verbal updates regarding families to Direct Service Workers and the unit Supervisor. Maintain detailed documentation of all client interactions and activities, including transportation logs, school contacts, home visit reports, and supervision of family visits (both supervised and unsupervised).
  • Function as a supportive and collaborative team member, providing assistance to the Intake and Assessment team while directly supporting the work of Direct Service staff.
  • Demonstrate the ability to work independently while effectively receiving and implementing guidance from diverse caseworkers and external partners, ensuring best practices for the well-being of children and families.
  • Approach potential conflicts with a calm and professional demeanor, working towards effective resolutions.
  • Foster positive and collaborative relationships with community partners and resource providers to ensure clients have access to necessary support systems.
  • Provide comprehensive support to staff, clients, and caregivers, understanding and fulfilling their various needs within the case management process.
  • Perform other duties as assigned.

Qualifications

  • Grade 12 / equivalent and / or relevant post-secondary education (a combination of training and experience will be considered).
  • Demonstrated knowledge of and familiarity with Indigenous culture, the rural cultural environment, and relevant legislation such as The Child and Family Services Act, The Adoption Act, and The Act respecting First Nations, Inuit, and Métis children, youth, and families.
  • Understanding of Indigenous child welfare practices, First Nations history, and colonization.
  • Ability to work independently and as part of a multidisciplinary team.
  • Strong communication skills (oral, written, and listening).
  • Ability to support frontline workers, including familiarity with communities such as Berens River First Nation, Black River First Nation, Bloodvein First Nation, Brokenhead Ojibway Nation, Hollow Water First Nation, Little Grand Rapids First Nation, Pauingassi First Nation, and Poplar River First Nation.
  • Experience in preparing first-draft submissions for CFSIS documentation.
  • Skill in tracking case work, including face-to-face interactions, transportation, and managing timelines.
  • Proficiency in documenting and following up on phone conversations related to case work.
  • Ability to manage filing and bring-forward dates efficiently.
  • Competence in office duties (photocopying, faxing, emailing, etc.).
  • Proficiency with Microsoft Office (Word, Excel, Outlook), CFSIS, and IM.
  • Valid driver’s license and access to a reliable vehicle.
  • Satisfactory Criminal Record check, Child Abuse Registry check, and Prior Contact check.

    • J-18808-Ljbffr

    Create a job alert for this search

    Service Assistant • MB, Canada