Business Analyst, IAM (9 Month Contract)

What you’ll do

The Identity Services team acts as the primary contact for all Identity-related issues, efficiently managing requests across multiple IDAM squads. This ensures a comprehensive and enhanced Identity experience for clients. The role involves collaborating with business units to set requirements, prioritize tasks, assign them to the right IDAM squads, and coordinate testing and deployments effectively. The main objective is to create a seamless connection between IT units and business clients. The squad tracks progress, overcomes obstacles, shares key metrics and timelines, and maintains transparent communication throughout the project's lifecycle.

Review and analyze incoming service requests from various Stakeholders / Business Teams

Facilitate discussions with Stakeholders / Business Teams by providing an overview of the entire Identity Services Suite

Gather and assess requirements relevant but not limited to Identity Lifecycle, Identity Governance, Privileged Access Management and Single Sign-On

Facilitate decisions on the integration approach based on the gathered requirements

Serve as a primary technical point of contact between technical and non-technical Stakeholders

Coordinate with cross-functional teams (Developers, Product Owners, Managers) to achieve project goals

Oversee a JIRA board and agile Scrum events

Create business cases based on requirements for development teams

Facilitate decisions on pivot or stop for every MVP

Provide regular status update reports to the Leadership Team

Create Knowledge Base articles for Identity Lifecycle, Identity Governance, Privileged Access Management and Single Sign-On

Prepare and maintain comprehensive documentation related to project delivery plans, progress, and updates

Evaluate and recommend improvements to current processes and planning techniques

What you bring :

4-6 years of Business Analyst experience

Strong requirements gathering and solution establishment, even with high ambiguity

Skilled at translating business requirements into functional specifications for technical teams

Ability to question and dive deeper into requirements, identifying and addressing potential issues

Experience with Agile methodology

Highly developed critical thinking and problem-solving skills

Excellent verbal and written communication skills

Strong organizational abilities

Preferred : Experience with IAM projects

Familiarity with IAM tools like SailPoint, Okta, ServiceNow, and CyberArk

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.