Fraud Operations Manager - Acquiring

Job Details

Description

About us :

Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values : Trustworthy, Creative, Willing. We believe people don't choose a company to work for, they choose a company to join. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.

About the work environment :

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8 : 00am and 4 : 30pm with flexibility around start / end times.

We are hiring for this position out of our Toronto office.

About you :

As the Acquiring Fraud Operations Manager, you support and implement a strong risk culture through the monitoring of fraud performance metrics and providing robust risk training to team members. You are part of the first line of defense reporting to the AVP, Fraud Operations, and are responsible for fraud risk management through the assessment, evaluation, mitigation, reporting and ongoing monitoring of fraud risk related to the Acquiring product line.

As a people leader at Peoples Group, you are strength-based, engagement-focused and performance-oriented. People leaders understand themselves, their people, their subject matter, their outcomes and how their team's work contributes to the overall success of the organization.

About the qualifications :

• 5+ years of experience in similar position preferably in the payments industry.
• Good working knowledge of Visa and Mastercard rules and regulations.
• Experience designing and implementing process improvements or change management an asset.
• Ability to negotiate and influence positive outcomes.
• Understand how the role relates to the organization's business strategy (line-of-sight connection).
• Helps direct reports understand how their work contributes to broader business objectives.
• Develop cooperative working relationships with others in the company and Peoples Group’s partners.
• Builds commitment in others for their individual and team objectives.
• Proficient with Excel and KYC tools

About the day-to-day :

Compensation :

Peoples Group is pleased to offer employees a competitive annual salary plus a discretionary profit share opportunity. Salary for this position will vary between $85,000 and $105,000 per year depending on the knowledge, skills, abilities and experience that the chosen candidate possess. As part of our recruiting process, shortlisted candidates will be asked their salary expectations for this position.

Help us get to know you better by answering our application questions! Your participation is expected as an essential part of our selection process.

NOTE : Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted. This job posting is for an existing vacancy.

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