Maintenance Manager

Salary: $88,000 - $102,000

Organization Overview

Based in Vancouver, Community Land Trust (CLT) is a social purpose real estate developer focused on creating communities people are proud to call home. Established in 2015, CLT is a member of the CHF BC group of social enterprises. CLT stewards its real estate, asset management, development, and finance portfolios with access to shared corporate services of the CHF BC group.

CLT currently has more than 34 co-ops in their portfolio, with more than 2,700 occupied homes and another 1,200 homes in development or under construction in Victoria, Abbotsford, Maple Ridge, Vancouver, Surrey, New Westminster, Burnaby, Coquitlam, Kelowna and North Cowichan.

Over the past 10 years, CLT has grown significantly, building their own real estate, development, asset management, and finance divisions. Today, CLT has a real asset portfolio of approximately $1.25 billion, with $45 million in operating budgets and a team of 48 staff.

Our team of skilled industry professionals is focused on creating and advocating for inclusive communities that residents are proud to call home.

Overview of Responsibilities
The Maintenance Manager is responsible for the efficient and cost-effective operation of maintenance and repair services across the full portfolio of CLT buildings. This position is for an on-the-ground, hands-on, collaborative, and accountable working manager who can lead a small team of maintenance technicians and custodial staff.

Reporting to the Director of Housing Operations, the Maintenance Manager works closely with the Property Managers and Building Managers to ensure the smooth and optimal operation of building systems and components while maintaining ongoing compliance with applicable codes and life safety standards. The Maintenance Manager will also ensure that the preventative, corrective and breakdown maintenance, custodial care, and renovations are handled efficiently and in a professional manner.

The major responsibilities of this position include, but are not limited to:

Maintenance Management

• Manage and delegate routine maintenance work orders and urgent building issues; Identify building maintenance needs, plan and oversee building maintenance activities and schedules for daily, preventative and annual maintenance, and ensure that building work is completed on time and on budget
• Recognize and appropriately respond to emergency situations, including but not limited to providing input and assisting with developing after-hours response and participating in on-call after-hours emergency rotations
• Contracting and supervising temporary or third-party personnel to ensure duties are effectively performed
• Communicate with contractors and other parties involved with repair and maintenance activities
• Work closely with the Property Managers and Building Managers on conducting in-unit pre-move out inspections, and coordinating work relating to member move ins/move outs
• Recommend and assist with capital upgrades and projects

Procedures, Policies & Standardization

• Develop, implement, and continuously improve Standard Operating Procedures (SOPs) for preventive maintenance, work order triage, emergency response, unit turnovers, contractor management, inventory control, and quality inspections
• Oversee security and entry systems to ensure that they are updated on a timely basis
• Ensure routines and logbooks are accurate and up to date by overseeing maintenance records and providing reports on work orders status
• Provide input and assist in creating, maintaining and updating building policies, procedures, and budgets
• Provide operational support for new buildings added to the portfolio, ensuring seamless integration and ongoing maintenance to uphold performance standards.
  
• Ensure that buildings meet applicable codes and life safety standards, have necessary permits and pass inspections
• Conducting regular health and safety risk assessments to identify building/equipment hazards
• Bring forward issues and risk management concerns for review to the Director of Housing Operations and Building Managers
• Other related responsibilities as required

Leadership & Performance Management

• Provide leadership, direction, mentoring, and recognition for direct reports; Lead weekly team meetings and monitor tasks to ensure work is on track
• Design and deliver a structured training program for maintenance & custodial staff (orientation, safety, building systems, resident interaction, and SOP compliance), including refresher training and toolbox talks
• Actively participate in the positive development of other facilities and maintenance team members and the development of technical knowledge within the team
• Lead hiring, onboarding, scheduling, and performance management for maintenance technicians and custodial staff, including goal-setting, coaching, development plans, and progressive discipline as required.
• Establish clear performance expectations and service standards (response times, quality benchmarks, resident communication standards) and hold team accountable through regular check-ins and documented follow-up.

Qualifications

• Post-secondary education in building maintenance, construction trades, or a related technical field (or equivalent combination of education and experience).
• Minimum 6+ years of progressive experience in maintenance of residential or multi-unit properties.
• Minimum 2+ years of supervisory experience with a strong track record of leading and guiding maintenance technicians and custodial staff
• Demonstrated knowledge of property and asset management best practices.
• Experience supervising maintenance teams and coordinating third-party contractors.
• Familiarity with building codes, life safety standards, and health & safety regulations.
• Experience with or knowledge of housing co-ops is considered an asset

Other Skills and Abilities

• Strong leadership and team management skills, including mentoring and performance oversight.
  Advanced proficiency in Microsoft Office Suite, Outlook, and property management software, preferably Yardi Voyager.
• Ability to read and interpret maintenance contracts, technical manuals, and compliance documents.
• Excellent problem-solving and decision-making skills, especially in emergency situations.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects under pressure.
• Effective communication skills for interacting with staff, contractors, and residents.
• Adaptability and resilience in a fast-paced, growing organization.
• Hands-on technical aptitude for troubleshooting building systems and components.

Working Conditions and Requirements

• Primarily onsite role across CLTs building portfolio across the Lower Mainland.
• Flexibility to work evenings, weekends, and holidays as required; participation in on-call emergency rotations.
• Ability to travel within the Lower Mainland; valid BC drivers license and access to a reliable vehicle.
• Successful completion of a Criminal Record Check.
• Physical capability to perform maintenance tasks, including climbing ladders, kneeling, lifting up to 50 lbs, and prolonged standing/walking.

Compensation
$88,000 - $102,000. Salary commensurate with experience. Additionally, we offer a comprehensive benefits package. Employment Type: Full-time, 40 hours per week

What We Offer

At Community Land Trust, we dont just offer jobs, we offer purpose-driven careers with perks that support your well-being and growth. Heres whats in it for you:

• Mission-Driven Impact:Be part of a non-profit making waves in the housing industry and driving real change.
• Co-op Community Engagement:Connect with Co-op members and attend federation events, including educational conferences, to deepen your understanding of the Co-op housing landscape.
• Team Celebrations: Enjoy regular company and staff events that foster connection and fun.
• Comprehensive Health Coverage:Extended health benefits to keep you and your loved ones well.
• Wellness Days:Generous paid days off in addition to annual vacation to recharge and prioritize your mental and physical health.
• RRSP Matching:We invest in your future with matching contributions to your retirement savings.
• Hybrid Work Options:Blend remote and in-office work for optimal balance.
• Extra Holiday Time: Paid time off between Christmas and New Years, on top of your annual vacation.

Equity, Diversity and Inclusion

CLT Development Services Society is an equal opportunity employer. We hire based on merit and are strongly committed to equity, diversity and accessibility. Upon request accommodation will be provided throughout the recruitment, selection and/or assessment process to applicants with disabilities. We value diversity and encourage applications from individuals of all backgrounds and experiences.

We thank all applicants for their submissions; however, only those selected for an interview will be contacted.