Service Technician Level 3

Having demonstrated an ability to advance within the Field Service department or having prior experience sufficient for this position, the Field Service Level II position responsibilities will include various levels of ability in the functions of a Field Service Technician.

A Level III Tech will be capable of servicing a considerable level of equipment types and models and maintain a high ability in secondary skillsets including PLC logic controllers, Automation controls, Electrical Troubleshooting, Pneumatic and Hydraulic experience, and gains in overall personal development.

Level III technicians will continue to focus on training to advance towards a senior level position but will be fully capable of also doing field and internal work with little to no supervision.

Responsibilities for the position will include Field Service, Installation support, Training, and other related aspects concerning the equipment Sold and Serviced by Samuel Packaging Systems Group and its affiliates.

Here are some of the great benefits that we offer :

• Competitive wage
• Paid vacation
• 3 medical plan options; including HDHP Plan with NO employee contributions and HSA seed money!
• 401k Plan; Pre-tax and Roth deferral options and fully vested company match
• Opportunity for career stability and growth

Job Responsibilities

• Proficient in Field Service activities concerning assigned relevant equipment sold by SPSG
• Responsible for continuous growth as a representative of Samuel PSG.
• Active in the advancement of products / Service marketed by SPSG
• To work directly with Sales, Marketing, and Design teams on projects, demonstrations, trials, and other market related task as assigned by supervision.
• To participate / assist in training initiatives throughout the department.
• To participate in Lean initiatives and other developmental projects.
• To hold responsibilities and be accountable for assigned field projects.
• To travel to and work remotely in customer and SPSG locations, including requirements in USA, Canada, and abroad.
• Maintain and follow paperwork and reporting guidelines.
• Manage travel schedule to minimize company costs.
• Good intercompany and customer relationships
• Maintain company vehicle, ensuring cleanliness and compliance with recommended schedules.
• Professional attire and behavior in representing SPSG
• Other as assigned by Management

Skills / Experience / Education Requirements :

• Minimum Associates Degree in related Engineering field and / or technicalschoolequivalent. Other training and experience considered in certain situations.
• Favorable completion of Level II training and advancement requirements as set forth by management or experience approval certification by Manager.
• Level 2 completion of the incentivized advancement program as applicable.
• Favorable Performance evaluation history.
• A minimum of 2 Years’ experience on equipment marketed by Samuel PSG.
• A minimum of 2 years’ experience as a Field Service Technician.
• Experience in automated controls as pertaining to Strapping equipment manufactured and / or marketed by SPSG.
• Maintain a continued willingness to learn and participate in departmental initiatives.
• Capable ofinterpreting, and troubleshooting blueprints, electrical, pneumatic / hydraulic schematics.
• Demonstrated abilityto handlestressful and challenging situations.
• Demonstrated ability and willingness to make acceptablejudgment calls and decisions.
• Demonstrated ability to provide goodcommunication bothverbaland written asrequired.
• Demonstrated ability to be a Self-motivatedindividual thatcanworkwellwith others or withlittleto no direct supervision.
• Demonstrated ability tobe detail orientedandreliabletomaintaincustomerequipment.

Working Conditions / PhysicalRequirements :

• Mayrequireworkingweekends,holidays, andovertime asneeded.
• Requires availabilityfor travel onshortnotice.
• Overnight travel expectation is up to 50%, but may exceed that in certain situations.
• Must be abletoworkinvarieswork conditions such asextremetemperatures, hotand cold environments
• Must be abletowork safelyaround automated equipmentwithlittletonosupervision whilefollowing allcompanyandcustomer safetypolicies.

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About Us

At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge toour thriving business enabling us to build on over 167 years of success in the metals industry.

We offercountless opportunities for our team members to develop and grow in their careers, empower them to makedecisions on the job and be a part of driving positive change within our organization and in the communitieswhere we live and work.

If you’re seeking an inclusive, supportive and welcoming workplace to make yourmark and grow your career, we have the programs, culture and opportunities to make it happen. We’restronger together.

At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed tobuilding and embracing a diverse workforce and creating an environment that is open and inclusive foreveryone.

Samuel is an Equal Opportunity Employer. In the United States, we utilize E-Verify.

About the Team

At Samuel Packaging Systems Group, we are committed to providing our customers with innovative, high quality, cost-effective packaging systems, supplies and solutions.

Our technical expertise takes customers’ packaging and unitizing requirements from the initial concept to advanced CAD engineering through to fabrication, installation and maintenance.

Our comprehensive in-house research and engineering capabilities, modern manufacturing plants and responsive customer service teams provides customers complete packaging and unitizing solutions.

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