Technical Support Engineer

Job description

HireArt is helping our client hire a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed.

In this role, you’ll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability.

The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You’re comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution.

As a Technical Support Engineer, you'll :

• Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware / software issues.
• Review system health and logs (uptime, CPU / RAM / disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed.
• Maintain NixOS systems, verify version integrity, and complete post-update health checks.
• Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano / vim, chmod / chown, tmux).
• Conduct basic network diagnostics (ip addr / link / route) and analyze Grafana dashboards to correlate and confirm system alerts.
• Support hardware-level troubleshooting by identifying faulty components and validating replacements.
• Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings.

Requirements

Nice to Have :

Commitment : This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates local to the Austin, TX area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas.