Customer Service Representative
Description : Our organization is actively seeking full-time Customer Service Representatives to assume front-desk responsibilities.
The chosen candidates will serve as the primary interface between our company and its clientele, handling inquiries via phone, email, and in-person interactions.
Additionally, they will disseminate pertinent information about our organization to the public, clients, and customers. Prior experience in sales is essential for this role.
Responsibilities : ·
Serve visitors by greeting, welcoming, and directing them·
Answer, screen and forward incoming phone calls·
Take messages·
Receive, answer and sort emails·
Communicate with sales leads·
Provide accurate, valid and complete service information·
Conduct follow-ups·
Enter records of customer interactions·
Collect payments·
Meet weekly sale targets·
Schedule appointments and classes·
Manage group class attendance lists·
Handle complaints, provide appropriate solutions and alternatives·
Perform other clerical receptionist duties such as filing, photocopying, organizing, etc.
Requirements : ·
Bilingual (French & English)·
Ability to work in a high paced environment·
Proven customer service and sales experience·
Excellent communication skills both written and verbal·
Strong phone contact handling skills and active listening·
Ability to adapt / respond to different types of charactersSolid problem solving skills·
Ability to multi-task, prioritize, and manage time effectively·
Proficient with Word, Excel etc·
Good team player·
Autonomous·
Available to work afternoon, nights and weekends
QualificationsAt least 1 - 3 years' of relevant work experienceExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize work
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