Human Service Support Worker

REPORTS TO

Programs & Services Director

MAIN OBJECTIVE

Human Service Support Worker works within the “Employment-First” team. These programs focus on engaging and empowering participants living with disabilities to develop social, personal development, community connection, and employment skills.

ABOUT US

Key Industries has been providing services to people with disabilities since 1974. We are an “Employment First” agency offering a wide range of pre-employment programs, social and community programs, and supports for those with complex needs. Key Industries has transitioned from a sheltered model to an agency that provides a wide range of outreach programs meeting the needs of all individuals with a disability. We believe in the possibilities for all people and are proud of the services that we provide.

JOB OVERVIEW

Human Service Support Worker deliver Key Industries’ programs using resources that focus on promoting and achieving individualized employment goals that align with New Brunswick’s “Employment First” standards. The Key Industries program delivery model provides opportunities for participants who live with disabilities to explore and engage in employment, community connection, personal development, and purposeful activities that assist in enhancing each participant’s Employment Service Plan and personal life goals.

DUTIES AND RESPONSIBILITIES

• Work with participants who require one-on-one attention.
• Plans and develops new learning material and lesson plans to present to participants daily. Use different learning styles, incorporate role play, provide creative learning and practice activities that challenges participants to go outside their comfort zone to gain greater autonomy.
• Collaborate with other team members to exchange innovative ideas that align with Key Industries’ mission. Work collaboratively with participants and all the players on the participants Case Management Team by communicating changes and progress with those involved in the process.
• Complete a daily schedule on participants.
• Complete Individualized Service Plans, as well as documenting progress, and completing reports.
• Support participants in the community by exploring leisure, recreational, entertainment and volunteer opportunities.
• Problem solves and address issues when they occur. Encourage self-advocacy in addition to providing emotional support and encouragement when needed and be comfortable discussing sensitive subjects.
• Assist with conflict resolution while demonstrating clear, and consistent professional boundaries, be consistent when following through, in addition to having the ability to cope with, and handle stressful situations, and to adapt to sudden changes.

QUALIFICATIONS AND SKILLS

• Human Service Practitioner
• Social Service Community Worker
• Personal Support Worker
• American Sign Language (ASL)
• First Aid and CPR