Senior Field Investigator

Work Location :

Markham Ontario Canada

Hours : 35

Line of Business :

Financial Crimes & Fraud Mgmt

Pay Details : $79100 - $111700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description : Department Overview

TD Insurance is part of TD Bank Group one of Canadas largest financial institutions. TD Insurance helps protect clients from the accidents of life with a wide range of products including credit protection life health travel home and auto insurance. With more than three million clients TD Insurance authorized products and services are available online over the phone and through a network of more than 1000 TD Canada Trust branches.

In Canada we have two lines of business General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance we are committed to fostering an inclusive accessible environment. With a Canada-wide workforce of over 4000 employees and offices in Atlantic Canada Quebec Ontario and Alberta our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job we offer rewarding careers.

Job Description

Investigators are accountable for task investigations evidence gathering and evaluation of assigned investigative tasks and providing quality technical resources to the Senior investigators. This includes making recommendations to the Senior investigators on the outcome of an investigative task and any further steps required. Investigators are responsible for establishing a network of contacts and developing relationships with all levels of law enforcement and other investigative agencies such as IBC etc. and participating in the investigation of organized fraud rings as required. This position requires the Investigator to be in the field a majority of the time and therefore the ability to self-manage work independently and use strong judgement on daily prioritization is required.

Key accountabilities include :

Travel outside an assigned region although limited may be necessary and required. Overnight travel on occasion may be required

Conducts thorough and detailed field tasks and investigations of suspect fraud and varying degrees of complex cases with a focus loss recovery and / or prevention and while being sensitive to and protecting the culture of client services.

Conducts in person interviews and obtains detailed in person recorded statements from all involved parties

Conducts vehicle inspections medical facility visits neighborhood canvasses and on scene investigations

Prepares comprehensive investigative reports for Claims Business Units and / or outside agencies and makes recommendations regarding action to be taken regarding the investigation if required

Attends Examinations under Oath and / or sworn statements including those involving legal representation

Provides professional testimony in criminal and civil proceedings.

Participates in the development of departmental procedures and directives.

Participate in team success gathering all the necessary resources; paying attention to interdependency of common objectives and to the need of combining necessary competencies

Maintains contact during the course of SIU investigations with investigative specialists claims personnel legal professionals and government / regulatory agencies as required.

Assists consults with and advises Claims employees in recognizing and resisting fraudulent claims.

Makes recommendations regarding the retention of experts private investigators and other expenditures.

Job Requirements

Must be flexible with their working hours as required to connect with clients

Expert knowledge of investigative techniques related laws governing collection and retention of evidence court proceedings and financial / criminal trends.

Expert knowledge of Insurance products systems policies and procedures and Insurance Act and legislations.

Strong critical and analytical thinker with the ability to conduct complex field investigations

The candidate must possess superior knowledge of the principles of casualty residential and automobile insurance and the claims adjustment processes associated with each.

Strong interviewing and communication skills both verbal and written

Robust organizational and reporting skills and effective time management

Ability to work independently and as part of a team as well as with key stakeholders

Must have a proven track record of high level performance. Investigators must have a clear understanding of SIU and claim processes practices and perform investigative activities in line with all applicable laws and regulations.

Must possess and exercise strong leadership skills

Ability to build strong relationships across all levels of our organization and amongst external sources such as vendors law enforcement and industry groups

Strong customer focus

Who We Are :

As part of TD Bank Group one of Canadas largest financial institutions at TD Insurance we care for Canadian families making it easy to get the best advice protection and support in their moments of need always.

TD Insurance offers a wide range of products including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information :

Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process

Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only) :

Sans Objet

Required Experience :

Senior IC

Key Skills

Epidemiology,Public Health,Bank Secrecy Act,Bioinformatics,Fraud,Genetics,Interviewing,Law Enforcement,Qualitative Research Interviewing,Research Experience,Next Generation Sequencing,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 79100 - 111700