clerk, front desk - hotelTower Inn & Suites/Begbie's Bar & Restaurant • Quesnel, BC, CA

clerk, front desk - hotel

Tower Inn & Suites/Begbie's Bar & Restaurant • Quesnel, BC, CA

30+ days ago

Job type

Part-time

Temporary

Job description

Work Term: Seasonal
Work Language: English
Hours: 16 to 32 hours per week
Education: Secondary (high) school graduation certificate
Experience: Experience an asset

Work setting

Hotel, motel, resort

Tasks

Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service

Computer and technology knowledge

Multi-line switchboard
Word processing software
Database software
Computerized bookkeeping system
Central reservation system (CRS)
Spreadsheet
Internet

Security and safety

Bondable

Transportation/travel information

Own transportation

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure

Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player

Employment terms options

Early morning
Evening
Flexible hours
Morning
Night

Employment terms options

Day
Weekend

Other benefits

Free parking available

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Clerk, front desk - hotel • Quesnel, BC, CA

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