Franchise Business Consultant

Job Description

Provide leadership and coaching to franchisees and Operations team to achieve short and long-term company and operations objectives.  Utilize knowledge of restaurant operations and staff resources to provide counsel and assistance to franchisee owners / operators to positively impact and improve sales, profits, operating standards and systems while maintaining or exceeding customer expectations.   Protect Dairy Queen® trademarks.  Gain and maintain support of DMA chair people and other key franchisee leadership in achieving objectives.

• Effectively implement and execute the Worldwide Operation’s Business Plan (Rolling 1, 2 and 3 year plan).
• Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development and supply chain plan)
• When and where appropriate, establish and implement effective business plans with franchise owners in the district.  Provide necessary counsel and assistance to ensure the plans include specific objectives and strategies in support of DQCI’s Operations and Marketing Plan.   Monitor progress and goal achievement status.
• Provide leadership in developing and managing marketing performance through effective partnerships with appropriate departments, vendors and franchisees.
• Responsible for positioning franchisees for consistent achievement of  optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and DQCI’s operating standards.
• Where appropriate and available, determines financial status of select franchisees and monitors for progress.   Provides impactful advice and counsel to position franchisees for optimal financial health.
• Provide leadership in assisting with successful new restaurant / store openings.  Provide training support from equipment install through opening and on-going consulting support to achieve our desired ROI.
• Implement strategies to assist franchisee in executing human resource, training and professional development plans and programs, where appropriate.
• Partners with appropriate DQCI’s staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.
• Responsible for monitoring consistent execution and delivery of company strategies to ensure food safety, menu compliance, trademark protection and DQCI standards.

Qualifications

Education and Qualifications :

Additional Information

All your information will be kept confidential according to EEO guidelines.  You must be work authorized in the United States without the need for employer sponsorship.

Work Environment :

Most positions located out of our corporate office in Burlington, Ontario will work a hybrid work schedule where you will work 2 collaboration days a week.  Additional in office time may be required to support team / project needs.  Positions will be identified as “remote eligible” when consideration will be given to candidates outside of drivable distance to our Burlington, Ontario office.

Inclusion & Belonging

We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.