- Work Term : Permanent
- Work Language : English
- Hours : 30 to 44 hours per week
- Education : Secondary (high) school graduation certificate
- Experience : Experience an asset
Work setting
Hotel, motel, resort
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients / guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Support for persons with disabilities
- Provides physical accessibility accommodations (for example : ramps, elevators, etc.)
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
- Supports newcomers and / or refugees with foreign credential recognition
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees
Support for youths
Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
Provides awareness training to employees to create a welcoming work environment for Veterans
Support for Indigenous people
Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
Supports for visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
front desk hotel clerk
Provide information on hotel facilities and services. ...
hotel front desk clerk
Provide information on hotel facilities and services. ...
hotel front desk clerk
Provide information on hotel facilities and services. ...
hotel front desk clerk
Provide information on hotel facilities and services. ...
Front Desk Agent
Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Meet with the departing Front Desk Agent to review business status, follow up items and any guest related pending tasks. Promote positive guest relations to all individuals ...
front desk agent
Provide information on hotel facilities and services. ...
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