Assistant Front Office Manager

The Assistant Front Office Manager sets the tone for Sonesta’s mission by always going above and beyond for our guests and coworkers. The Assistant Front Office Manager is responsible for assisting in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his / her absence.

Job Description Summary

The Assistant Front Office Manager sets the tone for Sonesta’s mission by always going above and beyond for our guests and coworkers. The Assistant Front Office Manager is responsible for assisting in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his / her absence.

Work Environment

Front Desk and Front Office, Other areas of the Hotel as needed.

Physical Demands

• Must be able to exert up to 50 pounds of force occasionally, and / or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Expected Hours of Work

Education And Experience

Bachelor’s degree in Hotel Management, Business Administration or related field plus two years front office / guest services experience including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

Principle duties and responsibilities (Essential Functions) include :

Qualifications And Skills

This job requires ability to perform the following :

Other :

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including :

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin creed, disability, family status, marital status, gender identity, gender expression, sex, sexual orientation, or any other basis covered under applicable law.

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