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Medical Office Administrator

Medical Office Administrator

AnovafertilityGolden Horseshoe, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

Location : 25 Sheppard Avenue West, Suite 650, North York, ON, M2N 6S6

Pay range : $45,000 – $55,000 annually

Job Type : Full-time, on-site

Reports to : Patient Services Manager

About the company

Anova Fertility & Reproductive Health is the premier fertility health centre in Canada, focusing on reproductive medicine and women’s health. Since 2016, we have built a reputation for innovation, education, and communication in fertility and reproductive care. Our team includes Reproductive Endocrinologists, Obstetricians / Gynecologists, and Nurses, providing exceptional patient care through advanced fertility treatments.

About the position

As an on-site Medical Office Administrator / Intake Coordinator, you will perform customer service and administrative tasks to ensure the smooth operation of the Clinic. You will be the face and voice of Anova Fertility for patients, responsible for scheduling, answering calls, booking appointments, relaying messages, responding to inquiries, greeting patients, and assisting with payments. You will share the Founder, Dr. Dixon’s commitment to excellence in reproductive health. This role reports to the Patient Services Manager.

Responsibilities

  • Provide excellent customer service to patients and visitors
  • Schedule appointments and manage clinic hours for fertility specialists
  • Answer phone calls, relay messages, and respond to inquiries
  • Greet patients and assist with check-in and check-out processes
  • Assist in payment collection and financial transactions
  • Maintain accurate electronic medical records and manage administrative tasks efficiently

Qualifications and Requirements

  • College diploma or Medical Office Assistant diploma
  • Minimum of 2 years experience in Medical Administration (fertility background preferred)
  • Proficiency with multi-line phone systems, electronic medical records, MS Word, Excel, Outlook, and virtual meeting tools (Zoom, Teams)
  • Excellent verbal and written communication skills in English
  • Ability to multitask, prioritize, and adapt to shifting priorities
  • Strong customer service skills with a compassionate and empathetic approach
  • Attention to detail and problem-solving abilities
  • Ability to work independently and as part of a team
  • Support for diversity, inclusion, and LGBTQ+ communities

    • Why Join Us?

  • Dynamic, high-energy work environment
  • Competitive compensation package
  • On-site parking and transit access
  • Opportunities for career development and growth
  • Company culture events and team building
  • Work alongside Dr. Marjorie Dixon in a modern, clinical setting offering the latest fertility advancements
  • Be part of Canada’s most renowned fertility clinic with top-tier care and in-house laboratory
  • Join an award-winning team dedicated to inclusivity, community, and access to care
  • Enhance your professional profile with us
  • Located at Yonge & Sheppard in a stunning office environment

    • Profile

  • Passionate about providing exceptional patient service
  • Responsible, organized, and professional
  • Empathetic and discreet in handling patient needs
  • Accountable and prideful in delivering high-quality work
  • Resilient under pressure, thriving in a patient-facing role

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    Office Administrator • Golden Horseshoe, ON, Canada