Community Associate

Overview

Address

251 John James Audubon Pky, 1st Floor, Amherst, New York 14228

The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe. Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that your customers can focus on running their business.

A typical day at IWG

You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed. Customers arrive all throughout the morning. A request for a changed WiFi code, directions to a meeting room, help setting up a projector, and assisting with coffee; you ensure services are properly charged so invoices are accurate. You take quick coffee breaks, sort mail, and respond to customer requests. You manage printing needs and invoices, address temperature concerns in meeting rooms by opening tickets in the service portal, and coordinate with the Community Manager for next week’s networking event. You write e-invites, create posters, and engage prospects to join the network. You help wrap up the day, ensure tidiness, and head home.

The day ends with planning for next week’s networking event and continuing to support customers in the center.

What we offer

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to PTO)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers)
• A quarterly bonus plan, plus an hourly rate of $18.36
• A bright and inspiring work environment
• Training and development opportunities aligned with career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Facilities Services

Referral information: Referrals increase your chances of interviewing at Regus.

Sign in to set job alerts for “Community Associate” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.