Delivery Manager

Job Title : IT Delivery Manager

Location : Burnaby, BC (Hybrid : 3 days on-site)

Salary : $100,000 $120,000

Actual compensation based on experience. Quarterly bonus and benefits included.*.

Role Overview :

The IT Delivery Manager will lead the Technology team in delivering IT services that enhance business operations. This role involves equipping store and support staff with the necessary tools to excel in serving our customers.

Key Responsibilities :

• Development and Delivery Management : *
• Initiate and define IT projects to align with business needs and project roadmaps.
• Negotiate project objectives, scope, deliverables, timelines, and budgets.
• Create and maintain realistic project plans, managing dependencies and critical paths.
• Coordinate with external vendors to ensure timely delivery of product features.
• Engage in project meetings and steering groups for effective oversight.
• Collaborate with feature teams on backlog management, prioritization, and completion.
• Testing, Release, and Transition Planning : *
• Work with User Acceptance Testing (UAT) teams to align testing with delivery schedules.
• Plan and execute release management, including rollout and communications.
• Ensure smooth project handovers to support teams and suppliers.
• Budget and Process Management : *
• Secure approvals for costs and manage project budgets, flagging exceptions as needed.
• Demonstrate effective budget planning and cost control for new technology initiatives.
• Oversee adherence to delivery processes while seeking opportunities for improvement.
• Collaboration, Support, and Reporting : *
• Promote collaboration across teams and address any challenges in KPIs or skillsets.
• Support feature development projects, ensuring requirements are met.
• Provide regular status updates on project delivery.
• Assist in the Annual Planning process by analyzing demand and team structures.

What We’re Looking For :

• Essential : *
• Minimum 3 years of practical experience in Agile delivery and project management.
• Proven track record in software and application delivery within fast-paced environments.
• Experience in transitioning projects from delivery to ongoing operations.
• Strong organizational skills with the ability to manage multiple tasks independently.
• Excellent communication skills for conveying technical concepts to varied audiences.
• Experience in cost management and collaboration with vendors.
• Strong judgment and problem-solving abilities.
• Organized yet flexible in approach.
• Nice to Have : *
• Formal qualifications in project management (e.g., PMP, PRINCE2, Agile).
• Experience with retail or corporate systems is a plus.

Benefits :

• Generous vacation and paid volunteer days.
• Additional day off and eyecare voucher on your birthday.
• RRSP matching and quarterly performance bonuses.
• Healthcare spending account and comprehensive health benefits from day one.
• Team and company social events.

Core Values :

• Collaborative : We work as one team to achieve our mission.
• Curious : We seek diverse perspectives to enhance our understanding.
• Courageous : We challenge the norm and make bold decisions.
• Compassionate : We support and care for one another.
• Commercial : We make wise financial decisions for long-term success.

Hybrid Work Model :

We embrace a hybrid work culture that combines in-office collaboration with flexibility. Join us in the office three days a week to connect and thrive in our dynamic environment.

Equal Opportunity Employer :

We are committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and abilities, welcoming those who can contribute to our mission, even if not all qualifications are met.

Your unique skills and perspectives are valued here.

Advantages

The IT Delivery Manager will lead the Technology team in delivering IT services that enhance business operations. This role involves equipping store and support staff with the necessary tools to excel in serving our customers.

Responsibilities

• Development and Delivery Management : *
• Initiate and define IT projects to align with business needs and project roadmaps.
• Negotiate project objectives, scope, deliverables, timelines, and budgets.
• Create and maintain realistic project plans, managing dependencies and critical paths.
• Coordinate with external vendors to ensure timely delivery of product features.
• Engage in project meetings and steering groups for effective oversight.
• Collaborate with feature teams on backlog management, prioritization, and completion.
• Testing, Release, and Transition Planning : *
• Work with User Acceptance Testing (UAT) teams to align testing with delivery schedules.
• Plan and execute release management, including rollout and communications.
• Ensure smooth project handovers to support teams and suppliers.
• Budget and Process Management : *
• Secure approvals for costs and manage project budgets, flagging exceptions as needed.
• Demonstrate effective budget planning and cost control for new technology initiatives.
• Oversee adherence to delivery processes while seeking opportunities for improvement.
• Collaboration, Support, and Reporting : *
• Promote collaboration across teams and address any challenges in KPIs or skillsets.
• Support feature development projects, ensuring requirements are met.
• Provide regular status updates on project delivery.
• Assist in the Annual Planning process by analyzing demand and team structures.

Qualifications

• Essential : *
• Minimum 3 years of practical experience in Agile delivery and project management.
• Proven track record in software and application delivery within fast-paced environments.
• Experience in transitioning projects from delivery to ongoing operations.
• Strong organizational skills with the ability to manage multiple tasks independently.
• Excellent communication skills for conveying technical concepts to varied audiences.
• Experience in cost management and collaboration with vendors.
• Strong judgment and problem-solving abilities.
• Organized yet flexible in approach.

Summary

Benefits :

• Generous vacation and paid volunteer days.
• Additional day off and eyecare voucher on your birthday.
• RRSP matching and quarterly performance bonuses.
• Healthcare spending account and comprehensive health benefits from day one.
• Team and company social events.

Core Values :

• Collaborative : We work as one team to achieve our mission.
• Curious : We seek diverse perspectives to enhance our understanding.
• Courageous : We challenge the norm and make bold decisions.
• Compassionate : We support and care for one another.
• Commercial : We make wise financial decisions for long-term success.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.