Career Coach - Case Management

Douglas CollegeMaple Ridge, Canada

30+ days ago

Salary

CAD29.71–CAD32.16 hourly

Job description

The Role

Representing Douglas College at the Maple Ridge WorkBC Centres, the Career Coach will support clients in achieving and maintaining sustainable labour market attachments. They will serve all client types including general clients, Clients in receipt of Employment Insurance (EI) and Income Assistance. The successful candidate will maintain exemplary customer service while ensuring that they meet or exceed the Centre’s service utilization targets and key performance measures as outlined for each Career Coach. Responsibilities

Create realistic return to work action plan that identifies activities and objectives that support the Clients in reaching their employment goals;
Support and refer Clients to access all relevant community and WorkBC resources;
Assist clients through one-to-one coaching with resume writing, job search techniques, labour market information, career planning materials, assessment tools, workshops and other relevant resources;
Determine eligibility for financial supports and Skills Enhancement services;
Assess and provide the Client with the following services, tailored to individual client needs : Work Experience ( Wage Subsidy, Job Creation Project and unpaid Work Experience),Skills Enhancement (Skills Training, Academic Upgrading, Short Term Training),Self-Employment,Customized Employment
Maintain regular contact with the Client to support, motivate, and monitor the Client’s progress; and
Review monthly Key Performance Measures (KPM) and Centre Targets with the Centre Manager to ensure that you are providing the right services at the right time for Clients.

To Be Successful in this Role You Will Need

Post-Secondary degree, or equivalent level of knowledge and experience in employment services related field;

A Certified Career Development Practitioner (CCDP) Certification an asset;

Ability to exhibit respect for clients, client diversity, and community partners;

Strong oral and written communication and interpersonal skills;

Excellent computer skills : MS Office Suite, database entry and the use of online-demand meeting applications and desk-top sharing;

Knowledge of local labour market and labour market trends;

Knowledge and awareness of WorkBC systems, processes and financial model an asset

Experience in the following preferred :

Providing excellent customer service while delivering in person and virtual services;

Conducting & interpreting client needs assessments;

Working with individuals with complex barriers and a wide range of cultural backgrounds;

Preferred but not essential Certifications :

Career Development Practitioner;

MBTI certificate;

Personality Dimensions;

Job Club Leader.