Implementation Consultant (Golf)

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!We’re looking for an Implementation Consultant to join our Launch Services team. Reporting to the Team Lead, you will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process.What you’ll be doing : Conducting kick-off calls with customers to outline processes and manage customer expectations of the onboarding processEnsuring customer training is completed throughout onboarding processScheduling internal resources to complete project-related tasks, such as hardware installation, starting the customer billing cycle, or setting up payments processingCommunicate with the customer on the status of the implementation and send reminders of upcoming training datesManaging your own segment of customers who are working through the onboarding processMaintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboardingUpdating customer records in our CRM and other web-based tools to reflect project updates and timelinesManaging the amount of time for customers to move from sales close to the time they’re using the systemWhat you need to bring : We’re a team of 13 people located in North America. Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe! Our implementation team is driven, hard-working, and always willing to go the extra mile. So, if you are looking to come to work and work with incredible people every day, you have come to the right place.We're looking for a candidate who has experience with the following : Experience in the Golf Industry or Avid golferExperience managing customer expectations using phone and email communication (3+ years)Experience resource planning and task assignment in a non-supervisory roleExcellent communication skills in English both verbally and writtenEven better if you have, but not necessary : Experience with the retail or hospitality industryExcellent communication skills in French both verbally and writtenExperience with Hubspot or SalesforceExperience with ChurnZeroWhat’s in it for you?Come live the Lightspeed experience...Ability to do your job in a truly flexible hybrid environment; Genuine career opportunities in a company that’s creating new jobs every day; Work in a team big enough for growth but lean enough to make a real impact.… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry : Lightspeed RSU program (we are all owners)Unlimited paid time off policyHealth insuranceHealth and wellness benefitsPossibility for transit fees to be coveredPaid leave assistance for new parentsLinkedIn learningTo all recruitment agencies : Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Who we are : Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE : LSPD) and Toronto Stock Exchange (TSX : LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.#J-18808-Ljbffr