IT Support Specialist II

At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work and you’ll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas. You’ll take pride in working for a company that lives its values and where you can be yourself at work, as part of an authentic team that encourages you to share your views and opinions. Our eight manufacturing complexes in the United States, Canada, and the United Kingdom, an unparalleled storage, transportation and distribution network in North America, and logistics capabilities enabling a global reach underpin our strategy to leverage our unique capabilities to accelerate the world’s transition to clean energy.

Job Description :

• Support users / user groups on all aspects of user-reported problems, including the configuration of software, hardware, and peripheral equipment. Have a deep understanding of the company products with intermediate experience in troubleshooting and analysis. Create technical documentation for troubleshooting and training purposes.
• Manage issues utilizing established tracking processes including recording of issues, initial troubleshooting, assignment and escalation of issues, and closure / follow-up to resolution.
• Deliver support to the user community for maximizing PC potential through first-tier help desk support and providing en‑user training and support for all Microsoft applications.
• Maintain, configure, and administer computer networks and related computing environments including computer hardware, systems software, applications software, backup systems, and disaster recovery processes (including digital and analog communication equipment).
• Perform and complete project tasks as assigned by the team leader in an efficient and timely manner.
• Monitor, diagnose, and resolve hardware, software, or other network and system problems, replacing defective components when necessary, and escalating as required. This may include manufacturing facility technical control hardware and software issues.
• Maintain cybersecurity and data security protocols for protecting sensitive data. Maintain and back up all user profiles, data, and equipment for active and terminated employees.
• Consult with subject matter experts and vendors to resolve issues.
• Deliver technical support to internal asset procurement and inventory processes and maintain a central data repository of all software licenses, hardware, and peripherals assets.
• Understand and always comply with established processes, policies, and procedures supporting internal controls. Examples, but not limited to IT General Controls (ITGCs) Managed Access (MA-xx) Managed Operations (MO-xx) and Change Management (CM-xx); Sarbanes‑Oxley / SOX; Data backup, recovery, and classification; Information Technology Asset Management (ITAM)

Requirements :

If you need any assistance seeking a job opportunity at CF Industries, or if you need reasonable accommodation with the application process, please call 847‑405‑2400 or contact us at talentacquisition@cfindustries.com .

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