Facility Service Manager

Facility Service Manager

Location: 1999 Savage Rd, Richmond, BC V6V 0A5

Company: FIRST CHOICE MAINTENANCE

Job Type: Full-time

Pay: CA$90,000–CA$110,000 per year (based on experience)

About Us

First Choice Maintenance (FCM) is a leading Canadian‑owned company, established in 2003. Based in Burlington, we specialize in comprehensive facility maintenance services, including plumbing, electrical, and general repairs for both commercial and residential clients across Canada. At FCM, we believe our employees are our greatest asset, and we are committed to fostering an environment that supports continuous learning and professional growth.

The Role

We are seeking a proactive and highly organized Facility Service Manager (FSM) to lead facility operations in our Richmond location. This is a senior‑level role responsible for coordinating multi‑trade activities, implementing national standards, improving operational efficiency, and managing a broad technical and administrative team.

The FSM will oversee documentation standards, maintenance programs, vendor management, budgeting, and day‑to‑day operational supervision, while also supporting cross‑Canada consistency and communication. This role requires strong leadership, technical knowledge, and the ability to manage complex operational workflows across multiple sites.

Responsibilities

• Implement documentation standards, including policies, procedures, and guidelines
• Oversee dispatching, scheduling, and supervision of daily maintenance operations
• Identify and resolve facility issues across multiple customer sites
• Schedule and monitor all plumbing, maintenance and repair activities
• Supervise major installations and construction‑related tasks
• Maintain logs, purchase orders, and vendor lists
• Manage budgets and expenses related to repairs and maintenance
• Oversee external vendors and ensure regulatory compliance
• Respond to emergencies, requests for service, and customer concerns
• Provide directions to in‑house technical staff across multiple trades
• Stay current with facility systems, technologies, and construction techniques
• Oversee warehouse, fleet, inventory, and employee operations
• Provide leadership, training, and cross‑functional support to staff
• Develop clear communication and operational strategies to support operations

Requirements

• Excellent customer service and communication skills
• Post‑secondary degree or trade license with 5–10 years of relevant experience
• 3–5 years of management experience in facility operations, construction, or related fields
• Multi‑discipline knowledge in plumbing, electrical, mechanical, and general construction
• Ability to travel within Canada
• Proficiency in MS Office and digital documentation
• Relevant industry accreditation (PMP, IMFA, or equivalent) required
• Strong planning, leadership, and organizational skills

Assets

• Licensed Journeyman/Red Seal in plumbing, electrical, or carpentry
• Experience with AutoCAD or similar design software
• PMP certification
• Knowledge of grease interceptors

Benefits

• Dental care
• Extended health care
• Paid time off
• Vision care

Experience

• Electrical: 1 year (preferred)
• Facility Management: 3 years (required)
• Customer service: 3 years (required)
• Plumbing: 3 years (required)

Licence/Certification

• PMP, IMFA or equivalent (required)

Work Location: Hybrid remote in Richmond, BC V6V 0A5